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This topic contains 5 replies, has 2 voices.

Last updated by Maximilien HAIBI 7 months, 4 weeks ago.

Assigned support staff: Bigul.

Author Posts
January 15, 2020 at 12:32 pm #5297461

Maximilien HAIBI

I am wantall price are auto sync from FR to ENG, sales price to. It work for main of them but sometimes we face issue. We trying sunc with trouble shouting but doesn work

Link to a page where the issue can be seen:
here eng don't have sale price
hidden link
here fr have:
hidden link
so result FR have discount but ENG not:
hidden link
hidden link

I expected to see:
bth product with discount like:
hidden link
hidden link

Instead, I got: what i show you alreeady.
Thank for your help
Regards

January 16, 2020 at 7:04 am #5303351

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

You have tried the WooCommerce Multilingual troubleshooting steps from Woocommerce>>Woocommerce Multilingual>>Status>>Troubleshooting section and the issue is existing, am I right?

Please try the following steps and check is there any difference in the result.

1) Open the Product - hidden link for edit(in French)
2) Make a minor change in Product post to refresh the translation settings
3) Update the Product translation

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Thanks!

Bigul

January 17, 2020 at 2:44 pm #5312701

Maximilien HAIBI

Thanks bigul,

Yes, I tried Troubleshooting,
I tried mention steps, but not work.

Can you please help me to why not sync asap,

Your help would be much appreciated.

thanks

January 18, 2020 at 12:45 pm #5315807

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking.

Please check the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

January 20, 2020 at 4:42 pm #5325947

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the login information. But now I am not able to reproduce the issue exactly with hidden link or other products. Please check this image hidden link

Does it happen randomly? Please clear all types of caches and check the issue is existing now.

--
Thanks!

Bigul

January 23, 2020 at 3:57 am #5345239

Maximilien HAIBI

My issue is resolved now. Thank you!