"Save media translation" button is not active

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is unable to activate the 'Save media translation' button after uploading media in different languages using WPML on their site.

Solution:

We conducted several tests and identified that the issue is likely due to a compatibility conflict with the RT Framework plugin when used with the Medilink theme. We recommend:

1. Deactivating the RT Framework plugin and checking if the issue resolves.
2. If the issue is resolved by deactivating the plugin, consider this as a temporary workaround.
3. Contact RadiusTheme to request them to collaborate with our compatibility team to resolve this issue permanently. Because it is not officially compatible - https://wpml.org/developer/radiustheme/

You can find more information on how to contact and about our compatibility program at https://wpml.org/documentation/support/go-global-program/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Compatibility

This topic contains 6 replies, has 0 voices.

Last updated by akmaljonU 1 year, 4 months ago.

Assisted by: Bigul.

Author	Posts
February 24, 2025 at 9:05 am #16739441
akmaljonU	Background of the issue: I'm trying to upload and save different media per languages on my site hidden link using WPML. Symptoms: The 'Save media translation' button is not active after uploading media. Questions: How to fix inactive 'Save media translation' button? Previous supporter gave me the suggestion: sending debug log and communication log. Here is the debug log log link: hidden link. Where should I send communication log?
February 24, 2025 at 5:07 pm #16742396
Bigul	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please Increase WP Memory Limit to 256(the minimum required memory limit for WPML is 128) and check if is there any difference in the result. Please check the following links for more details https://wpml.org/home/minimum-requirements/ https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php If the problem remains, we have a couple of requests to track the bug 1) Please share access to the following file. I have requested access to it. hidden link 2) Please share a screencast for a better understanding of the bug. You can share it via Google Drive. It will help us a lot in our internal communication. -- Thanks! Bigul
February 24, 2025 at 5:30 pm #16742547
akmaljonU	Hello, Mr. Bigul. First options didn't help. I shared access for requested file and also shared a screencast and screenshot of the bug.
February 24, 2025 at 5:49 pm #16742574
Bigul	Hello, Thank you for the updates and screencast. The Debug.log is not showing any warning or error related to WPML. This may be a compatibility issue like this ticket - https://wpml.org/forums/topic/i-cant-save-the-translation-pic-from-media/#post-15554107 Therefore to make sure if possible, please do the following steps. a) Backup your site first[Mandatory] b) Switch for a moment to a WordPress default theme like 2025 c) Deactivate all the plugins that are not related to WPML d) Then check whether the issue exists or not e) If the issue is gone, activate the plugins as a group of three or four to find which one has an interaction issue f) Switch back to the original theme of the site -- Thanks! Bigul
February 24, 2025 at 6:24 pm #16742671
akmaljonU	Bigul, is there any other more safe way to detect the issue?
February 25, 2025 at 8:12 am #16744219
Bigul	Hello, Thank you for the updates. This requires further testing. So it would be great if you could consider a staging site (a clone copy of the live site in a similar environment). So we can troubleshoot the bug without affecting your live site. -- Thanks! Bigul
February 25, 2025 at 9:00 am #16744404
akmaljonU	Hello, Sure, I consider a staging site. Can you give me more details? What's reqiured for this option? --- Thanks! Akmal
February 25, 2025 at 1:36 pm #16746119
Bigul	Hi Akmal, Thank you for the updates. Please fill in the private details fields after a full site backup. I would like to access the admin area of your staging site for further testing. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
February 25, 2025 at 5:10 pm #16747230
Bigul	Hello, Thank you for the login information. Just to make sure, hidden link is your live site or staging site? Because we will be doing some testing and changes on the site (like upgrading to the latest version of all the plugins, switching the theme, etc.. ). Please confirm. -- Thanks! Bigul
February 25, 2025 at 5:44 pm #16747353
akmaljonU	Hi Bigul It's the live site.
February 26, 2025 at 4:26 am #16748755
akmaljonU	Yes, I confirm that I took a backup, you can do testings you needed.
February 26, 2025 at 8:51 am #16749706
Bigul	Hello, Thank you for the updates. I had a few rounds of testing after upgrading to the latest version of the plugins and WPML Troubleshooting steps - https://wpml.org/documentation/support/wpml-troubleshooting-options/ It is working fine when only WPML plugins are active with the default 2025 theme. So I switched back to the Medilink theme and activated the plugins as a group of three. It works as expected when *RT Framework* is inactive. So most probably a compatibility conflict with this plugin. Please check it now and let us know your feedback. Refer to the attached images for more details. -- Thanks! Bigul
February 26, 2025 at 1:04 pm #16751039
akmaljonU	Hi Bigul, I see, thank you very much for assistance. RT Framework is required plugin of the theme, what if I after uploading and saving necessary media reactivate RT Framework plugin, will it be good solution, will it work?
February 26, 2025 at 4:21 pm #16752191
Bigul	Hello, Thank you for the feedback. You can try it as a workaround for the time being. The Medilink theme and RT Framework plugin is not included in our compatibility list. Therefore it would be great if you could contact RadiusTheme and request them to be in touch with our compatibility team. So we can avoid this bug in the future. Refer to the following links for more details. https://wpml.org/developer/radiustheme/ https://wpml.org/documentation/support/go-global-program/ -- Thanks! Bigul
March 1, 2025 at 12:30 am #16763068
akmaljonU	Hello, Bigul Thank you very much for your assistance. Sure, I'll contact and request RadiusTheme support team to get in touch with inshaallah