Can you please go to WPML → Translation Management and click the Check status and get the translations button, and check if it helps retrieve the translation from SDL?
We also need WordPress admin access to your site and FTP access. We need to check for any PHP errors in the debug.log file. Can you please approve this?
If you need further help with this, please share the access details to your site with me.
I'm enabling a private message for the following reply.
Your form asked for file path and I can now see it's appending to the host. If you can remove the file path and connect to the root it should work. Apologies I had assumed file path was only needed for you to navigate to the correct folder.
Our Translation Service specialist talked to SDL, and this is the response they wanted us to pass on to you.
Please check in Trados if the “project” is still in progress. If the project has been completed, it is hidden from the connector. The project must be left in progress, with tasks at the “Target File Generation” step. The connector will then download the translations and automatically complete the project if everything is successful.
SDL also asked you to tell us your customer name on their system to try and fix this issue.
Hey There,
SDL has asked me to share the following:
Account name: MitacsTrados Live Team
Account ID: 499761
Language Cloud Account ID6099a5660cc4884400e72c82
The mentioned recent project (Project: Mitacs Devs-WPML-en-9 - fr-CA) was also completed on the Trados Team side (also, on the Customer Portal). Could you also please check with WPML support that 'though the status shows 'In Progress' on the WPML connector side, will they be able to get any chance to see and/or download the Target File ?
If you have any WPML connectors logs on the recently generated project (Project: Mitacs Devs-WPML-en-9 - fr-CA) from the date of the created project (i.e., 19 Dec 2022 ), please can you to share with us here in this case.
