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This topic contains 2 replies, has 2 voices.

Last updated by wilR-2 9 months ago.

Assigned support staff: Riffaz.

Author Posts
September 9, 2019 at 12:41 pm #4537153


I registred with WPML with my company Email Adress today 9th Sept. and paid 79 USD for the multilanguage plug in.
Now I have passed on the log in details to my web designer/ programmer and he can not lock on to the site nor see the link to get locked in. Can you please help?
His Email is and he need full access to WPML as he is managing the plug ins etc for my website (
Thank you,
Wil Röttgen

September 9, 2019 at 1:26 pm #4537609


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Thank you for contacting WPML support.

I do not see any site account with your email :
So this is not just the second user issue.
Our systems has no info about your registration.

I escalated this to the relevant department.
Please be patient till we get back to you again.


September 9, 2019 at 1:35 pm #4537687


My issue is resolved now. Thank you!