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This topic contains 2 replies, has 2 voices.

Last updated by wilR-2 1 month ago.

Assigned support staff: Riffaz.

Author Posts
September 9, 2019 at 12:41 pm #4537153

wilR-2

I registred with WPML with my company Email Adress mail@theurbanobilitystore.com today 9th Sept. and paid 79 USD for the multilanguage plug in.
Now I have passed on the log in details to my web designer/ programmer and he can not lock on to the site nor see the link to get locked in. Can you please help?
His Email is javierzugarramurdi@gmail.com and he need full access to WPML as he is managing the plug ins etc for my website (www.theurbanmobilitystore.com).
Thank you,
Wil Röttgen

September 9, 2019 at 1:26 pm #4537609

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

I do not see any site account with your email : mail@theurbanobilitystore.com
So this is not just the second user issue.
Our systems has no info about your registration.

I escalated this to the relevant department.
Please be patient till we get back to you again.

Regards,
Riffaz.

September 9, 2019 at 1:35 pm #4537687

wilR-2

My issue is resolved now. Thank you!