Secondary currencies have just stopped converting correctly. Invoices are correct but payment taken from gateways do not correspond to the invoice. This is true both for PayPal and Stripe and was brought to my attention last night by a customer order. I have tried the "empty cart on currency switch" option but this has not solved the problem.
1. Are you using automatic conversion or have you set the conversion rate manually?
2. In the screenshot that you included, what should I be looking at that illustrates the problem you have described?
3. Is this happening for all products or just some or one?
4. How can I test this on your site...or do you have a staging site setup where the issue is also produced and where there are test accounts/products that allow me to execute Paypal transactions?
I have checked for any reported errors of this type in our support database, but I am not finding any matches.
1. Are you using automatic conversion or have you set the conversion rate manually?
Manual
2. In the screenshot that you included, what should I be looking at that illustrates the problem you have described?
You will see two amounts. The invoiced amount of €11.20 does not agree with the £7.50 PayPal advises at the bottom of the screen that the € will be converted to, it should be £10.00. That the conversion doesn't work is confirmed by a real life purchase.
3. Is this happening for all products or just some or one?
It does seem to be consistent with digital products. I use product variations and common digital product variations cost £7.50 and £10. All the £10 (€11.20) variations are converting as £7.50 equivalents, so it appears the translation is using the wrong value. The same is true of USD.
It happens with some, but not all physical products and I can't determine any constants.
4. How can I test this on your site...or do you have a staging site setup where the issue is also produced and where there are test accounts/products that allow me to execute Paypal transactions?
There's no need to execute transactions, as per the screenshot, the gateway will advise you of the amount to be debited before you finalise payment.
Given that I am struggling with translated elementor pages which your second tier support have not remedied in nearly a year, I would prefer you to migrate the site to your own test area. One wrong move and I have to manually rebuild all elementor translated pages.
OK - I think in this case, and so we are looking at the same instance of your site, I would ask you to migrate your site to a Cloudways server using these parameters and instructions.
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To troubleshoot this issue without affecting your site I created a test server for you in Cloudways (https://wpml.org/hosting-partner/cloudways/).
If it is OK with you, we can migrate your content there to further debugging without any risk on your end.
To do the migration please follow these simple steps:
Hi Yvette, thanks for that. Migration is complete now. I just tested a digital purchase on the migration and the error has replicated. /product/de-vuelta-al-barrio-el-nino-y-la-verdad/?wcmlc=EUR
Before migrating I tested the error on the live site with all possible plugins deactivated and another theme. Again, it replicated.
Te das cuenta que cuando cambias el idioma del sitio cloudways al castellano te lleva a timbamerchant.es en vez de cloudways en castellano? No se porque, pero bueno. De todas maneras he desactivado euros y dólares en el sitio en vivo mientras existe este problema.
La base monetaria del sitio es esterlina así que para ver el precio incorrecto tienes que cambiar la moneda de pago a euros o dólares. Ese precio entonces verás en la página de finalizar la compra cuando cambias el método de paga a PayPal o Stripe. No se falta rellenar el formulario, la pasarela debería indicar en anticipo la cantidad del pago en libras que haría si se finalizara la compra.
Si no puedes hacer funcionar el cambiador de idiomas del sitio cloudways, puedes cambiar la moneda en el sitio en inglés de cloudways y obtener el precio incorrecto deseado. 🙂
Please tell me more about this text. I have not seen it in standard Woocommerce /WPML setups. Where is the calculation being made and where is the text being generated from?
As for the text, I'm afraid I don't know where it's generated or where the calculation's made. I tried disabling the booster plugin then virtually all the others but it was visible until I also disabled some WPML plugins. I tried searching for the text in string translator but no results.
In the meantime, I've lost access to the cloudways site, I get the message-
Error establishing a database connection
This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at localhost. This could mean your host’s database server is down.
Are you sure you have the correct username and password?
Are you sure that you have typed the correct hostname?
Are you sure that the database server is running?
If you’re unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.
