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This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 1 month, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
September 3, 2019 at 5:00 pm #4506497

peteD-3

Hi, I have translated one page from English to Italian, it translated all good but the problem I'm facing is that when I go to the translated page (Italian) backend, a section is missing completely and I cannot modify it but it is showing in the front end and this includes a contact form (in original English version).

What I wanted to do is swap the English contact form with the Italian one but the section is not there.

Help, please.

September 3, 2019 at 8:36 pm #4507233

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. Can you please provide me with the url of the page into question? Also, it would be of help to give a further look in your WordPress Dashboard in order to fully understand the cause of your issue, for that, please consider:

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

September 4, 2019 at 5:32 pm #4513165

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello Lauretta,

Thank you for the updates. I took a detailed look in your website and noticed your contact form inserted in this page still doesn't have a translation. The approach to translate a contact form is a bit different, in other words you would need to translate your contact forms separately before seeing it translated in your translated pages.

You can learn the full details on how to translate your contact form 7 forms at: https://wpml.org/documentation/plugins-compatibility/using-contact-form-7-with-wpml/.

Please, let me know if works for you, have a nice day.