No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

This topic contains 1 reply, has 2 voices.

Last updated by Andrés 3 months, 3 weeks ago.

Assigned support staff: Andrés.

Author Posts
June 27, 2019 at 10:02 am #4098891

Miryam Brand

What are you trying to translate?
We are trying to translate a page through a third-party translator.

What are you seeing? (please include a screenshot)
Screenshot attached.

What's missing or not working for you?
When we select a translation it cannot be added to the basket (the button is faded out), and the word count is still zero.

June 28, 2019 at 6:17 am #4104741

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello Miryam,

Welcome to WPML support forum.

This forum is intended for how to questions. It seems that the issue that you are experiencing is beyond that and it is more a technical problem, maybe a compatibility issue.
https://wpml.org/documentation/support/accounts-for-wpml-end-users/

We committed with the site developer that this forum is only for that and we won't mess his development. So, for this kind of questions, you should ask your developer (license owner) to open a ticket in the technical forum.

Best regards,
Andrés