Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 2 weeks, 4 days ago.

Assigned support staff: Carlos Rojas.

Author Posts
November 15, 2019 at 10:21 pm #4957019

stanv-3

I am trying to:
Setup the booking page and account page for this theme. My live site has been suffering for a while now..

I expected to see:
That the pages I selected actually stay there.
Instead, I got:
In the language in which the settings are saved things are fine, but as soon as you try to save them in another language it changes them.

Screenshot 1 : I have setup properly, all fine here.
Screenshot 2 : I switch to Dutch and see the selected pages aren't right.
Screenshot 3 : So I change them to what they should be.
Sreenschot 4 : I switch back to English and see the settings from screenshot 1 are gone again.

November 19, 2019 at 3:22 pm #4973903

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting WPML support.

1.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Kind regards,
Carlos