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This topic contains 8 replies, has 4 voices.
Last updated by Ahmed Ibrahim 1 year, 7 months ago.
Assisted by: Ahmed Mamdouh.
Author | Posts |
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July 29, 2022 at 8:07 am #11763941 | |
ledgerL |
Tell us what you are trying to do? Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? |
July 29, 2022 at 11:49 am #11766083 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there. One of my colleagues from the "Translation Services" department will handle this ticket. He will get back to you here. Kind regards, |
July 29, 2022 at 12:49 pm #11766571 | |
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hello, This is Ahmed Mamdouh from the translation proxy team. I've added a language mapping from en to en-US and this supposedly should solve the problem, please try again and if you still have any issues, please send me a screenshot from the languages page, you can access it by going to WPML -> Languages and click on "edit language" button. Best regards, |
August 1, 2022 at 9:49 am #11775443 | |
ledgerL |
Hello ! Thanks for your answer. It is still not working and we're having a slightly different error : "Sending your jobs to professional translation Rollback jobs... Batch rolled back" Could it be that on our side it's "en_US" and on your side it's "en-US" ? Please find attached the screenshots of our 'edit languages' page. |
August 1, 2022 at 10:47 am #11775953 | |
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hello, Could you please provide me with your website credentials to check the issue from my side? I set your next reply as private to safely share the credentials. Best regards, |
August 1, 2022 at 2:09 pm #11777719 | |
ledgerL |
Hey, thanks for your reply. Actually the security policy of the company prevents me from giving you admin rights to the backoffice. Do you think we can pair up somehow ? (video chat for example ?) |
August 2, 2022 at 12:14 pm #11785491 | |
ledgerL |
Hello Ahmed, |
August 2, 2022 at 4:29 pm #11787349 | |
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hello, Could you please pass to me your email to create a mail thread with Smartling to negotiate this issue with all the parties attended? I set your next reply as private to safely share your email. Best regards, |
August 4, 2022 at 3:48 pm #11805675 | |
Ahmed Ibrahim Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, This is Ahmed Ibrahim from the TP integration team. We found a small glitch in the service language mapping and fixed it, so can you please try to send it again and let me know if it works now as expected? Best regards, |