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This topic contains 10 replies, has 2 voices.

Last updated by Raja Mohammed 2 months, 1 week ago.

Assigned support staff: Raja Mohammed.

Author Posts
May 12, 2020 at 5:13 pm

Mariusz

Hi,
We have a problem with keywords that disappear in EN version of our page.

How to reproduce the issue:

1. Enter EN product. Eg. hidden link
(login details in former email)
2. Fill keywords one after another
3. Publish/save
4. Go to PT version
5. Come back to EN version
6. Keywords disappeared.

Please help us to fix this.

Thanks

May 12, 2020 at 7:23 pm
May 12, 2020 at 7:24 pm #6116383

Mariusz

Please let me know how can I share All-in-One WP Migration copy of the page

May 12, 2020 at 7:25 pm #6116387

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello there,

As discussed on the chat, please share the link to the copy of your site. I have enabled private fields to securely share the details.

Kind regards
Raja

May 12, 2020 at 7:58 pm
May 14, 2020 at 4:01 pm #6134233

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The issue has been escalated to our compatibility team, I will update here once i hear from the team.

Kind regards
Raja

May 14, 2020 at 4:06 pm #6134247

Mariusz

Thanks you.
How long it might take?
I'm waiting with other cases since a year!

May 15, 2020 at 6:20 pm #6143177

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

We actually don't have a deadline with the compatibility cases as these involve third party plugin and in some cases we might need to get in touch with the authors of the plugin or theme to get more details about the coding.

May 22, 2020 at 10:43 am #6194583

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I have some series of updates from the compatibility team

1) The issue could not be reproduced on a clean installation neither with the copy of the plugin from your installation

2) We have contacted SEOPress regarding the same and they are unable to reproduce the issue with a similar case

3) Further more the keywords field is simply for backend "content hints", it does not generate any front-end html tag. So it doesn't affect anything on the frontend because of this issue:
hidden link

It would be good if you can provide me with the WordPress debug.log (not WPML debug information).

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory.

Once enabled Try to reproduce the issue check if there is anything in the error logs, This is the last resort we have to identify the issue.

Kind regards
Raja

May 22, 2020 at 3:12 pm #6196579

Mariusz

Thanks mate,

The only debug issues I receive trying to replicate the problem is:

[22-May-2020 15:07:54 UTC] PHP Notice:  Trying to access array offset on value of type bool in /home/f(...)e/public_html/wp-content/plugins/wp-seopress-pro/inc/admin/dashboard-google-analytics.php on line 204
[22-May-2020 15:08:34 UTC] PHP Notice:  Undefined index: hook_suffix in /home/f(...)e/public_html/wp-admin/includes/class-wp-screen.php on line 223
[22-May-2020 15:08:40 UTC] PHP Deprecated:  media_buttons_context is <strong>deprecated</strong> since version 3.5.0! Use media_buttons instead. in /home/f(...)e/public_html/wp-includes/functions.php on line 5088
May 23, 2020 at 10:08 am #6200569

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thanks. I can see a PHP notice from seopress sometimes it may cause issues, However I am 100% sure about that. Would you mind checking this with the SEOPress support with the debug logs since they seems to already have a couple of similar issues reported , May be they have some better insights on this issue .

May 23, 2020 at 12:09 pm #6200923

Mariusz

Sure Raja, thanks for drilling. I'll follow the issue with SEOPress.

May 27, 2020 at 5:44 am #6225933

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thanks for your understanding, Please do let us know if there are any inputs form the SEOPress team.