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Supporter timezone: Europe/Zagreb (GMT+02:00)
Tagged: Large Sites, Performance
This topic contains 29 replies, has 0 voices.
Last updated by Dražen 2 days, 14 hours ago.
Assisted by: Dražen.
Author | Posts |
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September 16, 2025 at 10:20 am #17405568 | |
akakiT |
Hello Drazen, No worries at all — everything is fine on our side. How would you like to proceed with the investigation? Please let me know the next step you suggest so we can continue checking this further. Best regards, |
September 16, 2025 at 10:27 am #17405641 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello Mikheil, thanks for the reply. 🙂 Best would be, if possible, to provide a Duplicator package of your website or ZIP + DB backup, so we can try and deploy site from our side. That way we can, hopefully, clearly see CPU / Disk increase when WPML enabled, so it would be easier to debug. I will first try to deploy it, and after confirming the issue happens in the shared copy, escalate further to our 2nd tier support to check and debug it in details. I have enabled private reply. Let me know if that sounds okay for you. Regards, |
September 16, 2025 at 10:43 am #17405754 | |
akakiT |
Hello Drazen, Unfortunately, Duplicator and Updraft plugins are not working on our side — we’ve tried several times before, but due to the large database and file size, they always fail. As an alternative, I can create a full dump of the MariaDB database and archive all website files into a single ZIP. You would then be able to copy it directly from our server via SSH or SCP. Please let me know if this approach works for you, and I’ll prepare the package. Best regards, |
September 16, 2025 at 10:54 am #17405800 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello Mikheil, sure, that is good for us, thanks. Please let me know when it is ready, and I will download and continue working on this case. Regards, |
September 16, 2025 at 1:09 pm #17406299 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, while we wait, I have consulted with our 2nd tier and they analyzed your log. I know you mentioned you have checked with only WPML plugins, but can you please If still yes, then please disable Yoast SEO and check if the issue still happens. There might be some interference with those plugins and WPML that is causing an issue for you. Let us know how it goes. Regards, |
September 16, 2025 at 1:26 pm #17406428 | |
akakiT |
Hello Drazen, |
September 16, 2025 at 1:32 pm #17406529 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, thanks, I will now try to download and try to deploy them. In the meantime can you please revert to my last reply and check if that is helpful: Regards, |
September 16, 2025 at 2:08 pm #17406617 | |
akakiT |
Hello, Did you already manage to download the ZIP file? I accidentally deleted it. If not, I’ll recreate it for you. P.S. I’ll also try disabling these plugins and run some tests. |
September 16, 2025 at 3:15 pm #17406740 | |
akakiT |
New backup zip file |
September 17, 2025 at 6:18 am #17408152 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, Thanks, it is large backup, so I was still in the process of downloading it. I will proceed with new one now. Please let me know how the tests goes and if any changes. Regards, |
September 18, 2025 at 5:56 am #17411614 | |
akakiT |
Hello Drazen, I have already tried almost everything — deactivating WP-Rocket, SEO plugins, and several others as well — but unfortunately, there were no improvements. Best regards, |
September 18, 2025 at 6:00 am #17411616 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello Mikheil, thanks for getting back. I will share your reply with 2nd tier, and ask them to take a backup and further check and debug the issue. I will update here when I have some news. Regards, |
September 18, 2025 at 11:19 am #17413062 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, just wanted to let you know our 2nd tier is now working on this case, I will update when I have some news. Regards, |
September 19, 2025 at 6:19 am #17415361 | |
akakiT |
Hello Drazen, Thank you for the update. It looks like some job(s) may be running continuously and causing CPU spikes. Best regards, |
September 19, 2025 at 10:30 am #17416401 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello Mikheil, thanks for getting back and providing more info. I will share related info with our 2nd tier. Note, we have deployed the backup, but have issue reproducing same problem. Can you please share if issue happens on specific pages / URLs or after some specific steps? Regards, |