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This topic contains 8 replies, has 2 voices.

Last updated by konstantinosC-2 1 month, 1 week ago.

Assigned support staff: Marcel.

Author Posts
September 6, 2019 at 11:06 am #4524971

konstantinosC-2

I am trying to: Translate the shop header

Link to a page where the issue can be seen: hidden link

I expected to see: this page with a header and menu, it works if you go on a product

Instead, I got: no header

September 6, 2019 at 1:33 pm #4525547

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Konstantinos,

Thank you for contacting WPML Support.

Could you please check if you have a blank template selected on the right Sidebar of your Shop page?

Best Marcel

September 9, 2019 at 6:50 pm #4539783

konstantinosC-2

I use the default wc template. I cannot select anything on the right side except parent.

September 10, 2019 at 7:07 am #4542345

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

I would eventually also need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

✙ Please add the Links to the URL where you see the these Strings.

Thank you

Best Marcel

September 10, 2019 at 9:37 am #4543645

konstantinosC-2

I backed up my site. You can do what it needs to fix the issue, permission granted.

September 10, 2019 at 9:39 am #4543657

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Thanks, the next message is marked as private.

September 10, 2019 at 10:27 am #4544139

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Thanks,

The issue happens only with Impreza Parent & Child Theme. It's working with Twenty Nineteen. I see the Header is selected correctly in the Impreza Theme Settings.

Could you please try to upload the Theme on this isolated Sandbox and reproduce the issue here?

hidden link

Please let me know.

Thanks
Best Marcel

September 13, 2019 at 9:32 am #4567029

konstantinosC-2

Hi, when you wrote it has something to do with the Impreza theme, I wrote their support.
Indeed it was the case.

They gave me a fix and it worked. The fix is:

Please comment out the string:

unset( $config[ $metabox_key ]['fields']['us_header_id'] );

In /wp-content/plugins/us-core/plugins-support/woocommerce.php Then resave shop pages and check again.

Maybe it can help you for future support.

Thanks for your efforts and help

September 13, 2019 at 9:34 am #4567037

konstantinosC-2

My issue is resolved now. Thank you!