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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 5 replies, has 3 voices.

Last updated by traceyC-4 2 years, 3 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 25, 2018 at 1:14 am


I am trying to: translate the shop in two languages

Link to a page where the issue can be seen: hidden link

I expected to see: The shop with the two translated test products

Instead, I got: an empty page only the footer and header visible.

September 25, 2018 at 1:54 am #2762050


I could'nt create a full backup with duplicator, i got an error, so that part from the requested informations is missing.

September 26, 2018 at 1:03 am #2765410

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you for contacting WPML support.

1.- I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb:
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Kind regards,

September 27, 2018 at 1:00 am #2768923



thank you for your answer, I've checked everything and it seems like the theme is making the problem

September 27, 2018 at 2:18 am #2769036

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,
Thank you very much for your answer.

I'm glad to hear that you found the cause of the issue. As you can see, the theme used in the site doesn't appear in our Multilingual-Ready Themes list ( which mean that our compatibility team hasn't validated it yet.

In this case I recommend you to contact the theme's authors and ask them to solve this issue and subscribe to our Go Global Program ( where they can solve this issue with our compatibility team directly.

Please let me know if you need further assistance and I will be more than happy to help.
Best regards,

October 8, 2018 at 4:23 pm #2796928


I have same problem,
MY site hidden link show products correctly,
but shift to second language, hidden link it shows No products were found matching your selection. (没有符合你要求的产品)
and it is not work after change theme and stop all the plugins. (My theme is Sober)

hidden link
it also shows No products were found matching your selection. (没有符合你要求的产品)

it seems that URL with the end of /?lang=zh-hans has problem,
tc-designer-series-cn is the translation of tc-designer-series
and in category, the count of tc-designer-series-cn not zero, it show that tc-designer-series-cn has products.
for the page hidden link, shows 10 products.