Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Peter 2 months, 1 week ago.

Assigned support staff: Bruno.

Author Posts
August 30, 2019 at 10:26 pm


I am trying to: Hi, I set up a booking system with a booking calendar. The calendar is displayed via a shortcode that the Elementor Popup pulls from a custom field. It works fine in the original language but it is not being displayed in the translations. I tried using ACF for a change but it does not work either. I am suspecting I have some wrong settings. You can check the CPT City Tours and Day Trips and the Jet Popups that I use to display it.

Link to a page where the issue can be seen: hidden link

I expected to see: hidden link

Instead, I got: hidden link

August 30, 2019 at 11:08 pm #4489393


Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)


Thank you for contacting us. I would be very happy to help you but I didn't fully understand what is the issue.

Where this calendar is created. For example, I see that you are using the shortcode [appointment_form id="18938", but where is it created? Which ID 18938 belongs to which calendar?

Can you please elaborate a little more so I can better understand? Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit so if you like make use of "upload an image" below the comment area.

Thank you.

September 10, 2019 at 8:48 pm #4548861


Hi team, actually your questions pointed me in the right direction. The number in the shortcode was pulled from the Woocommerce product and of course I had to translate the shortcode and replace the English product ID with the foreign language one in those translations. Finally it worked!