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This topic contains 2 replies, has 2 voices.

Last updated by Carlos Rojas 4 years ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 14, 2017 at 12:01 am #1371058

tchungL

I am trying to: has been transfer to Chinese , but not display in Chinese

Link to a page where the issue can be seen:hidden link

I expected to see:

Instead, I got:

WeChat Image_20170914095250.jpg
September 14, 2017 at 4:53 pm #1372281

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting WPML support. I'll be happy to help you with this.

1.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

2.- Could you provide the debug information of the site? In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Please let me know if you need any further assistance and I will be happy to help.
Kind regards,
Carlos

September 18, 2017 at 5:35 pm #1375590

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

1.- You will find the correspondent fields for the credentials below your next answer.

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/

You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Regards,
Carlos

The topic ‘[Closed] side bar filter , can't display in chinese language !’ is closed to new replies.