This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: WooCommerce Multilingual
Related documentation:
This topic contains 8 replies, has 2 voices.
Last updated by phamH 11 months, 1 week ago.
Assigned support staff: Marcel.
Author | Posts |
---|---|
February 15, 2020 at 7:22 am #5498541 | |
phamH |
I am trying to: reinstall WPML plugins Link to a page where the issue can be seen: quanpham.vn (primary lang)- quanpham.vn/en (second Lang) I expected to see: products in Product Categories (deactive WPML is working fine) Instead, I got: 404 |
February 17, 2020 at 1:59 pm #5508061 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, Thank you for contacting WPML Support. I would like to check this directly on your site. I would need to request temporary access (WP-Admin and FTP) to your site Your next answer will be private which means only you and I have access to it. ❌ Please backup your database and website ❌ ✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. Thank you Best Regards |
February 19, 2020 at 2:47 pm #5525017 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Thank you! I can confirm that the categories are configured correctly. May you have a staging environment where we can deactivate plugins and debug this? If no, please let me know and I can provide you with installation on our Cloudways server. Please let me know. Best Regards |
February 20, 2020 at 1:48 am #5528423 | |
phamH |
I give you all information you need in private messege. You can do whatever you want |
February 21, 2020 at 3:13 am #5537311 | |
phamH |
Can you support me faster? |
February 21, 2020 at 11:34 am #5539969 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, thanks for your patience. I had some issue doing my tests on your server environment. I checked your site and it seems something is causing a conflict. The issue is if I deactivate WPML your Frontend is not loading anymore. I tried to migrate your site for further testing, but the migration is not working on your server environment. I activated the debug.log over SSH and see only a Fatal Error calling get_current_langauge() which is related to switching Theme for testing purposes. I tested this now further and found that the issue persists even with a default Theme without WPML & WooCommerce multilingual, so WPML is not causing the 404. Best Regards |
February 22, 2020 at 1:33 am #5544493 | |
phamH |
It's permalinks not working. |
February 24, 2020 at 8:28 am #5552077 | |
phamH |
My problem has been solved but I am really disappointed with your help. |
February 24, 2020 at 8:30 am #5552157 | |
phamH |
My issue is resolved now. Thank you! |