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This topic contains 4 replies, has 2 voices.

Last updated by Itamar 1 year, 4 months ago.

Assigned support staff: Itamar.

Author Posts
May 28, 2018 at 5:13 pm

Michael

I am trying to: edit a page with Thrive Architect

Link to a page where the issue can be seen: all pages when trying to edit them with Thrive Architect

I expected to see: load the page and edit it in Thrive Architect

Instead, I got: Ajax errors, found by Thrive support

Errors : hidden link

Thanks for any help.

May 29, 2018 at 7:09 pm #2247984

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

Thank you for contacting the WPML support forum.

I assume that you are referring to the Thrive Architect Visual Editor for WordPress.
hidden link
Is it correct?

If so then it is not in our compatibility list here.
https://wpml.org/documentation/plugins-compatibility/
Not being on this list does not mean that it is not compatible it just means we do not know yet if it is.

Could you share with me this plugin and explain to me the exact steps on how I can replicate this issue?
You can upload it to a service like Google Drive or Dropbox and share the link with me.
For this, I'll enable private message for the next reply.
I'll then be able to consult our second tier supporters about it and see if there is something we can do about it.
Can you share with me the plugin so I can test it on my local server?

Thanks,
Itamar.

May 30, 2018 at 7:19 am
May 30, 2018 at 7:25 am #2249209

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

You have marked this ticket as resolved.
Is it by mistake?
If so then please reply now and open this ticket.

Thanks,
Itamar.

May 31, 2018 at 8:08 am #2254843

Michael

Hi Itamar, the ticket is resolved, Thrive Themes updates the Thrive Architect plugin and they are both working now (WPML /Thrive Architect). That's why I closed the ticket.

May 31, 2018 at 8:38 am #2254895

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

I see. Thanks for the update 🙂