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This topic contains 3 replies, has 2 voices.

Last updated by Shekhar Bhandari 2 years, 11 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
September 4, 2017 at 3:12 pm #1358115

mohamedl

I am trying to: update the woo commerce plugin

Link to a page where the issue can be seen: all site

I expected to see: wpm plugin updated

Instead, I got: site braking and error 500

September 5, 2017 at 12:49 am #1358793

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi @mohamedl,

Thank you for contacting WPML support. I'd be happy to help you on this.

Could you please perform the below steps and share me the results?

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

September 5, 2017 at 11:16 am #1359697

mohamedl

hi

I already sent the debug info, and as I said the second I update the plugin the site brakes, so I had to restore a backup of the old version

thanks

September 6, 2017 at 1:45 am #1361009

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

I am asking you about the debug log not the debug info. you can find debug.log on your wp-content folder. Could you please provide it.

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

The topic ‘[Closed] site brakes when I updated the woo commerce plugin’ is closed to new replies.