[Resolved] Site Crash due to WPML

How can you ask for debug info on a site tht has broken??? Even the procedure is wrong. In any case, the site is once again broken due to WPML and I would ask for a quick feedback for bringing the site back online. I have access to ftp if needed.

Here is IA brief on what has happened :

I'm requesting urgent assistance for a production WooCommerce store.

Environment
WooCommerce: 10.9.4
Price Based on Country Pro: 4.2.1
WPML Multilingual CMS: [version]
WooCommerce Multilingual & Multicurrency: [version]
PHP: [version]
Original issue

My store suddenly started displaying prices without Swedish VAT.

Symptoms:

Products display without VAT.
Both SEK and EUR are affected.
Swedish customers can place orders without a VAT line.
WooCommerce tax settings and tax rates are configured correctly.

I also noticed that the WPML plugins had not updated correctly.

Current issue

After trying to troubleshoot, WPML is no longer loading correctly.

The Plugins page now shows:

"WPML Media is enabled but not effective. It requires WPML in order to work."

The storefront displays:

"There has been a critical error on this website."

while /wp-admin is still accessible.

Could you please advise:

Why WPML Multilingual CMS is no longer loading.
Whether this could be related to the VAT calculation problem.
How to recover WPML without losing translations or multilingual configuration.

This is a production shop and after first selling without invoicing VAT, there is no sales at all now since several days.

PS I can't access log info, attached you'll find a screen of what the plugin page shows :

Hi Shekhar,

Thank you for your reply and help. The site seems to work now. However, I take the opportunity to express my deep unsatisfaction by the WPML plugin s a whole. First of all, I never disabled any WPML or other plugins on the site.
Then, if I understand it correctly, a "yes" has been translated and WPML then removes the VAT to products on a site selling retail products... Is that correct? If so, it's completely irresponsible and should be corrected immediately to avoid that other persons could be exposed to the same problem. That "yes" should not be available for translation if it couls cuse such a major problem.

Furtheron, problems with the WPML slowing down the site, problems with the translator editor, attributes, e-mails with mixed languages, updates creating bugs, the list is long with problems coming 100% from your plugin. If I could overnight, I would change platform from Woocommerce due to the low performing WPML plugin. I have been on other platforms before and had no, I repeat, no translation problems.

This issue has caused 2 sales without VAT and almost 4 days of being out of market. Business is already difficult as it is and low performing paid plugins crashing the site for nothing is not wanted. The VAT loss represent my margin - who will compensate that... ?

What is even more concerning is that WPML users can have problems without touching anything on their site, just due to WPML updates that aren't always compatible with the major plugins. For the respect of your customers, I really recommend to do these checkups better before launching new plugin versions.

You are free to take this info higher since the whole situation is completely inacceptable.

Besst regards,

Henrik Tauson

Hi Shekhar,

Thanks for the reply. Yes, I know how to add strings I can't find in the official list, but still, I must have a reason to add a "yes". I don't recall searching for a "yes" and I don't see a reason for searching for it...

I would on the other hand consider a "yes", which only serve to crash the VAT included pricing calcultion, as a non translatable word. I don't even see the reson for WPML to intervene with the VAT-settings....

Best regards,

Henrik