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This topic contains 5 replies, has 3 voices.

Last updated by Marcel 1 month, 2 weeks ago.

Assigned support staff: Marcel.

Author Posts
August 12, 2019 at 12:59 pm #4381021

gaborJ-4

Hi WPML Support Team,

After installing the 4 components of the WPML plugin, our site got incredibly slow and we cannot edit it (frontend editor cannot load, it shows that it is loading but nothing happens).

We tried to solve this problem using suggestions from forums, like these:

Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:
1
2
3 /** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

*******

The WP memory limit needs to be increased, it's different than php memory. PHP memory is fine but WordPress uses 40Mb as default in your site. Minimum requirements for WPML are 128Mb: https://wpml.org/home/minimum-requirements/
Please add this to the top of wp-config.php to increase WP memory:
1
2
3 /* WP Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );
Please see our documentation for how to increase WPML performance: https://wpml.org/2012/01/can-your-site-run-faster/

However, these have not solved the problems. Do you have a suggestion what should we do?

Thank you, in advance.

Best regards,
Gergely Zambo, ARH Inc.
hidden link

August 13, 2019 at 9:38 am #4386713

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly?

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

August 22, 2019 at 6:16 am #4436565

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

May I ask the following:
1) install this plugin and create a package - https://wordpress.org/plugins/duplicator/ (I will need this package for performance debugging)
2) Please provide me with information on how can I reproduce the issue - where is the slowness happening (I assume that somewhere on the front-end page builder?)

Regards,
Bruno Kos

August 23, 2019 at 3:28 pm #4448469

gaborJ-4

Dear Bruno,

Thank you for your assistance.

1) We installed the suggested plugin, you can now enter with the same login details.
2) When the WPML plugins are activated, the whole system gets slow, as you mention, especially the frontend editor: it cannot load, or if it loads, incredibly slowly, we are almost unable to edit the site further.

I look forward to hearing from you.

Regards,
Gergely

August 26, 2019 at 6:58 am #4456205

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi Gergely,

I deployed the site on my localhost and activated WPML. I've been browsing through some of the pages and this is what I see:
hidden link

Can you tell me if there's anywhere else where I should be checking further? Because I'm not seeing any slowness right now, so I'm wondering whether there is something else I should be checking.

Regards,
Bruno Kos

August 26, 2019 at 7:00 am #4456207

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Just to add something here - when checking wp-config.php, I've noticed that you put the following lines where they shouldn't be:

define('WP_MEMORY_LIMIT', '256M');

define( 'WP_MAX_MEMORY_LIMIT', '256M' );

You put them after "/* That's all, stop editing! Happy publishing. */", which is not correct because WordPress has already been initialized after that message, so it will not work.

You need to and them above "/* That's all, stop editing! Happy publishing. */" message.

Regards,
Bruno Kos

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