Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 15 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 9 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
March 11, 2019 at 6:38 pm #3316053

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for the updates. I took a look in the provided video, it needs a set of tests and further debugging in order to understand why the cache is not generated automatically after the clean up, for that, we would need to isolate the issue on a plugin theme level, here are the steps to confirm where the issue is coming from and if it is really related to WPML or something WP Rocket related only:

1 - In your staging environment, disable all the plugins and keep only WPML and WP Rocket activated, try to replicate the issue.

2 - If the issue is gone, activate one plugin at a time untill the culprit one is found for every plugin activate you should clear the cache and force it to be regenerated again.

3 - If the issue persists then change to a default WordPress theme such as 'TwentySeventeen' and replicate the issue, if the issue is not replicable in default theme, then we could have a theme compatibility issue here.

Once you are done with all this debugging please, let us know the results so we can proceed with further investigations and proper diagnostics of the issue. Thank you for your collaboration, have a nice day.