Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 2 replies, has 2 voices.

Last updated by Dennis 6 months, 1 week ago.

Assigned support staff: Dennis.

Author Posts
May 13, 2019 at 7:52 pm

ronenT

I am trying to: i updated the plugin and the site is now not showing any content except from the header

Link to a page where the issue can be seen: hidden link

I expected to see: a working website

Instead, I got: nothing...

May 13, 2019 at 8:57 pm #3801541

ronenT

because my site was defected after the update, i uploaded a backup and restored to the situation before i updated wpml. so i don't know if you will be able to resolve the error...
anyway, i will ask for a refund as the plugin damaged my site...

May 14, 2019 at 2:56 am #3802885

Dennis

Hi,

Welcome to WPML Support forum.

Sorry to hear about the inconveniences. The issue could be due to possible plugin conflict and/or a glitch occurred during the update.

Please submit a refund request via this form here: https://wpml.org/purchase/refunds-policy/

Kind regards,
Dennis