slider is not translated on https://schulbau.online/

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Tagged: Exception

This topic contains 14 replies, has 1 voice.

Last updated by corneliusG-2 1 month, 3 weeks ago.

Assisted by: Christopher Amirian.

Author	Posts
May 10, 2026 at 10:14 am #18024963
corneliusG-2	hidden link the slider is not tralsated correctly on the front page between english and german
May 10, 2026 at 11:07 am #18025016
corneliusG-2	and we also have trouble translating the tickets when going to an event this could be hidden link then no tickets are shown on the translated event.
May 10, 2026 at 11:33 am #18025030
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Welcome to WPML support. May I know if the Brick Builder Slider is created inside the page or by adding slider items and choosing it later in the page? Also, I wonder if the content of the slider shows in the advanced translation editor and it is not showing in the front end, or the content does not show at all. If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private.
May 11, 2026 at 3:17 pm #18028105
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for the login information. I checked, and the options are completely Dynamic and it is not possible to use the normal settings, os this must be a compatibility issue. To be able to report the compatibility issues, we need to replicate the issue on a clean installation. I created a clean installation of WordPress, WPML, and all necessary WPML add-ons. You can access the WordPress dashboard using the link below: hidden link Kindly follow the steps below: - Install Bricks. - Add a dynamic slider like your website (no need to be sophisticated, just use the dynamic features) - Try to replicate the issue. This will help us to report the probable issue to the compatibility team and solve the possible problem faster. Thanks.
May 11, 2026 at 4:05 pm #18028286
corneliusG-2	Hi, I have installed Bricks but we do not have a license for it. I am trying to get a hold of it Regards Cornelius
May 12, 2026 at 7:50 am #18029334
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Corneliusm I'd appreciate it. Thanks.
May 13, 2026 at 10:28 am #18032543
corneliusG-2	I have done it now
May 13, 2026 at 11:51 am #18032772
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Cornelius, Thank you for creating the slider. I translated all the pages and the targeted posts and it seems to be working ok on the clean installation. May I ask you to doubel check and see if you agree? hidden link hidden link If yes, I will need a copy/staging version of the website and login information for that to delve into details and find out why it is not working on your website. Thanks.
May 13, 2026 at 4:17 pm #18033938
corneliusG-2	Due to some severe limitations it doesn’t look like we can create a staging. Can we proceed with out?
May 14, 2026 at 11:54 am #18035630
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Cornelius, Is it possible that we try to copy your website to our server using the Cloudways migrator plugin? https://wordpress.org/plugins/bv-cloudways-automated-migration/ I am afraid to troubleshoot the problem we will need to deactivate plugins and do change sthat might be breaking on a live website. Thanks.
May 14, 2026 at 12:16 pm #18035763
corneliusG-2	Yes let do that thanks!
May 14, 2026 at 2:12 pm #18036306
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Thank you. The copying process has started. We will get back to you when it is finished, and we will start troubleshooting. Thanks.
May 17, 2026 at 9:50 am #18040994
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, The copying is finished and I managed to check the details. The issue is related to the Advanced Ads plugin. I'd appreciate it if you could contact this support and ask about the issue. What I see from their documentation: hidden link There is no option available for translating the Placement. You used this shortcode: [the_ad_placement id="home-unter-slider"] So please contact them and ask how to do the translation there. By the way the issue has nothing to do with bricks as the slider is not created via bricks. Thanks.
May 17, 2026 at 3:06 pm #18041227
corneliusG-2	I have fixed the issue with just stopping it from running from ACF and let it run straight on the different posts, from WordPress default. However, we are still facing issues with the translations of tickets, fx here: German with ticketes: hidden link English without translated ticket: hidden link How do you normally advise users with the event calendar to work? regards Cornelius New threads created by Christopher Amirian and linked to this one are listed below: https://wpml.org/forums/topic/split-how-to-translate-calendar-ticket/
May 18, 2026 at 6:41 am #18041587
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Cornelius, I created a new ticket on your behalf and will follow up with the ticket translation issue. I'd appreciate it if you could set this ticket as resolved. This way we can focus on helping you issue by issue, and it is fair to our other customers. You can access the new ticket here: https://wpml.org/forums/topic/split-how-to-translate-calendar-ticket/ Thanks.