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Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 11 replies, has 1 voice.

Last updated by Christopher Amirian 1 day, 16 hours ago.

Assisted by: Christopher Amirian.

Author Posts
May 10, 2026 at 10:14 am #18024963

corneliusG-2

hidden link the slider is not tralsated correctly on the front page between english and german

May 10, 2026 at 11:07 am #18025016

corneliusG-2

and we also have trouble translating the tickets when going to an event this could be hidden link then no tickets are shown on the translated event.

May 10, 2026 at 11:33 am #18025030

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello,

Welcome to WPML support. May I know if the Brick Builder Slider is created inside the page or by adding slider items and choosing it later in the page?

Also, I wonder if the content of the slider shows in the advanced translation editor and it is not showing in the front end, or the content does not show at all.

If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

May 11, 2026 at 3:17 pm #18028105

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Thank you for the login information. I checked, and the options are completely Dynamic and it is not possible to use the normal settings, os this must be a compatibility issue.

To be able to report the compatibility issues, we need to replicate the issue on a clean installation.
I created a clean installation of WordPress, WPML, and all necessary WPML add-ons.
You can access the WordPress dashboard using the link below:
hidden link

Kindly follow the steps below:

- Install Bricks.
- Add a dynamic slider like your website (no need to be sophisticated, just use the dynamic features)
- Try to replicate the issue.

This will help us to report the probable issue to the compatibility team and solve the possible problem faster.

Thanks.

May 11, 2026 at 4:05 pm #18028286

corneliusG-2

Hi, I have installed Bricks but we do not have a license for it. I am trying to get a hold of it

Regards
Cornelius

May 12, 2026 at 7:50 am #18029334

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Corneliusm

I'd appreciate it. Thanks.

May 13, 2026 at 10:28 am #18032543

corneliusG-2

I have done it now

May 13, 2026 at 11:51 am #18032772

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Cornelius,

Thank you for creating the slider. I translated all the pages and the targeted posts and it seems to be working ok on the clean installation. May I ask you to doubel check and see if you agree?

hidden link

hidden link

If yes, I will need a copy/staging version of the website and login information for that to delve into details and find out why it is not working on your website.

Thanks.

May 13, 2026 at 4:17 pm #18033938

corneliusG-2

Due to some severe limitations it doesn’t look like we can create a staging. Can we proceed with out?

May 14, 2026 at 11:54 am #18035630

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Cornelius,

Is it possible that we try to copy your website to our server using the Cloudways migrator plugin?

https://wordpress.org/plugins/bv-cloudways-automated-migration/

I am afraid to troubleshoot the problem we will need to deactivate plugins and do change sthat might be breaking on a live website.

Thanks.

May 14, 2026 at 12:16 pm #18035763

corneliusG-2

Yes let do that thanks!

May 14, 2026 at 2:12 pm #18036306

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Thank you. The copying process has started.

We will get back to you when it is finished, and we will start troubleshooting.

Thanks.