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Supporter timezone: Asia/Dhaka (GMT+06:00)
Tagged: Known issue
This topic contains 39 replies, has 3 voices.
Last updated by Dražen Duvnjak 2 days, 8 hours ago.
Assigned support staff: Faisal Ahammad.
Author | Posts |
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January 14, 2023 at 10:35 pm #12818917 | |
rickyR-3 |
Hello, Can you give me the help plugin? My load time now is 2-3 seconds. Without WPML is 1 second. |
January 15, 2023 at 2:01 pm #12821547 | |
Faisal Ahammad Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello, Once you have followed all the steps outlined in the instructions, please let us know how it goes. If you encounter any issues, I'm here to help. Thank you for your patience. |
January 15, 2023 at 3:39 pm #12822071 | |
rickyR-3 |
Hello, Unfortunately the site is underperforming. Products / Categories load in 3-4 seconds. If WPML is off - 1-1,5 second. I read all post you have (more than 100) with all the suggestions and nothing help. What do you need to help me? Please notice this problem will be better if a 2nd level can handle this because all "standard" and routine procedure are made. Most probably should be seen the MySql tables and the index in each table. Thanks |
January 16, 2023 at 10:07 am #12825333 | |
Faisal Ahammad Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi, Privacy and Security Policy: **IMPORTANT** Thank you |
January 16, 2023 at 4:09 pm #12828339 | |
rickyR-3 |
Hello, ---- removed by support ---- As this is very heavy woo commerce site and we receive different order, restoring form backup will be very noisy. Anyway we have backup every 6 hours for the db. |
January 17, 2023 at 10:28 am #12832711 | |
Faisal Ahammad Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi, I recommend using a plugin such as Duplicator (https://wordpress.org/plugins/duplicator/) for creating a staging site. Documentation and tutorials can be found at the following links: - Documentation: hidden link I look forward to hearing back from you soon. Thank you for your assistance. |
January 19, 2023 at 6:29 pm #12853685 | |
rickyR-3 |
Hello, |
January 20, 2023 at 3:40 pm #12860921 | |
rickyR-3 |
Hello, |
January 22, 2023 at 8:29 am #12866009 | |
Faisal Ahammad Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello, I will make your next reply private. Please include your Duplicator package so I can install it on our sandbox server and investigate the issue further. I appreciate your cooperation. |
January 23, 2023 at 1:11 am #12868083 | |
rickyR-3 |
Hello, |
January 23, 2023 at 1:58 pm #12873531 | |
rickyR-3 |
Hello, Evidently there are problems with this method. I would like to point out that from the files I sent you with our link we are talking about <1GB for the entire site if we exclude uploads/media which are the images. Can't you mount WP with the files I passed you? I await your suggestion and understand what to do. Thank you |
January 23, 2023 at 2:18 pm #12873641 | |
Faisal Ahammad Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi Ricky, To help you exclude spam comments, post revisions, and media files, here is a screen recording that will guide you through the process: hidden link. Thank you for your cooperation. Best regards, |
January 23, 2023 at 5:24 pm #12875087 | |
rickyR-3 |
Hello, Do you want to send it to you? I repeat that you can download the files I sent you days ago, and I would have done much sooner. How do we go on now? Thanks Ricky |
January 23, 2023 at 8:10 pm #12875483 | |
rickyR-3 |
Hello |
January 24, 2023 at 1:26 pm #12881967 | |
Faisal Ahammad Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello Ricky, Our support team will download the files to investigate your issue on their sandbox server. I will keep you updated as soon as I receive any feedback from them. I am grateful for your cooperation. Thank you for your patience. |