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This topic contains 2 replies, has 2 voices.

Last updated by Carlos Rojas 1 year ago.

Assigned support staff: Carlos Rojas.

Author Posts
October 7, 2018 at 2:56 pm #2793900

peterV-47

Hello, i would like to ask for help with one WP website with WooCommerce. At this time there is about 350 produtcs, few pages and post. Three language (CZ + SK + RO). When we start using WPML, website speed went down in admin screen. Usually waiting time is somwhere between 10-60s. Sometimes it also disconnent DB during query loading. For frontend we are using WP rocket which helpin a lot with speed for customer, but when we are need to do something in admin (adding product, editing product and so on, it is almost impossible task).

I would appreciate some help with debug, i allready tried few tweaks founded in forum, but nothing help yet.

Everyting is up to date and we are using virtual server for hosting. I can provide package from Duplicator for testing if you want.

October 9, 2018 at 1:23 am #2797639

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support. I will do my best to help you with this.

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Kind regards,
Carlos

October 9, 2018 at 9:18 pm #2802164

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for the information provided.

I applied some troubleshooting options and activated String Translation plugin and nwo the site seems to be a little faster. However I suspect there is some kind of compatibility issue that is causing performance problem.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Note: You can create a test site for this test, this way the live site won't be affected.

Looking forward to your answer.
Best regards,
Carlos