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Tagged: Translation Management
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This topic contains 17 replies, has 2 voices.
Last updated by martH 1 year, 4 months ago.
Assigned support staff: George Botsev.
Author | Posts |
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August 16, 2019 at 9:16 am #4405629 | |
martH |
Tell us what you are trying to do? In my side all works great, but my colleague who is also admin user can't work with Translator Management. It's all white. Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? |
August 16, 2019 at 12:09 pm #4406189 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
Hello and thank you for contacting us. First, please make sure that the users in question have their e-mails set. You can do this by setting this options in wp-config.php /* That's all, stop editing! Happy blogging. */ // Turn debugging on define('WP_DEBUG', true); // Tell WordPress to log everything to /wp-content/debug.log define('WP_DEBUG_LOG', true); // Turn off the display of error messages on your site define('WP_DEBUG_DISPLAY', false); // For good measure, you can also add the follow code, which will hide errors from being displayed on-screen @ini_set('display_errors', 0); Please do note to remove any other instances of this code if you have it in the file: define('WP_DEBUG', false); After all of this is done, please ask the user to visit the page again and check the debug log and please provide the output. |
August 19, 2019 at 3:25 pm #4417101 | |
martH |
This problem occurs in all Windows computers. We use Windows 10 pro. Is the problem about op system? All Mac computers works fine. |
August 20, 2019 at 6:52 am #4420919 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
I don't think that the problem is related to the operating system. Perhaps, as I use Windows, you can give me access so that I can check the issue. |
August 20, 2019 at 9:38 am #4422187 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
I visited the site using the credentials that you supplied. Could you please double-check about this? Am I missing a step here on how to reproduce the issue? |
August 20, 2019 at 9:48 am #4422263 | |
martH |
Please check also user account settings. The problem user is Matu. |
August 20, 2019 at 12:15 pm #4423457 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
Can you please test once more time and let me know if this fixes the problem? |
August 21, 2019 at 7:47 am #4428667 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
Please do note that our developers are checking now the problem and you might see it returning. Also please let me know if you can give me your permission so that I can take a snapshot of your site so that we can trace the problem better in our testing environment. |
August 22, 2019 at 2:14 pm #4440141 | |
martH |
Yes, you have my permission. It worked one day, but today still not working. |
August 22, 2019 at 3:00 pm #4440673 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
Thank you! |
August 22, 2019 at 3:15 pm #4440743 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
I tested the issue locally. I suggest that you disable that plugin and check your admin notices - there is an admin notice coming from WPML Media Translation. Please let me know how it goes. |
August 23, 2019 at 6:36 am #4444317 | |
martH |
It still not working with this user. |
August 23, 2019 at 6:44 am #4444325 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
You did not disable that plugin that I mentioned. |
August 26, 2019 at 12:29 pm #4458447 | |
martH |
Still not working. |
August 26, 2019 at 12:34 pm #4458503 | |
George Botsev Supporter
Languages: English (English ) Timezone: Europe/Sofia (GMT+02:00) |
Yes, please click on "Learn More" button, and then on the [x] (close button) |