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This topic contains 3 replies, has 3 voices.

Last updated by Bruno Kos 8 months, 1 week ago.

Assigned support staff: Bruno Kos.

Author Posts
March 12, 2019 at 2:07 pm #3323327

joannaP

I am trying to: get everything translated

Link to a page where the issue can be seen: See screen shots from the testing document

I expected to see: translated content everywhere including buttons

Instead, I got: English bleed

Please find the JIRA exports with screenshots linked on our FTP under:

/Translations.com/Safe Quality Food Institute/SQFI_TDC_Issue_Report_Batch1_3-11-19/

(credentials removed for privacy reasons)

March 13, 2019 at 1:27 pm #3333929

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Thank you for contacting WPML support!

May I ask the following:
- can you tell me if this is your URL? hidden link
- can you show me the page in question along the buttons in question?

Also, can you provide debug information so I could get a better view of your current setup? I have enabled debug information for this ticket and this is how you can easily provide this info:
https://wpml.org/faq/provide-debug-information-faster-support/

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

March 15, 2019 at 6:06 pm #3356235

joannaP

Hi Bruno,

I have included the debug information.

You will see screenshots and all the reported issues.

I will set you up with a WordPress login to the website. Your username will be your first initial and last name. All together and all lowercase. I will email you your PW separately.

Thank you

March 16, 2019 at 6:35 pm #3361275

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

We've checked all the details, docs and images (given the scope of the work, I've reached 2nd tier and our support manager Amit Kvint). As for translating buttons, you could use something like:

<shortcode>
            <tag>mg-button</tag>
            <attributes>
                <attribute>text</attribute>
                <attribute>url</attribute>
            </attributes>
</shortcode>

https://wpml.org/documentation/support/language-configuration-files/

However, a majority of these things may not fall into the work of WPML support (since these can be covered either through CSS or by following our documentation) and Amit will follow up on this through email.

Regards,
Bruno Kos