This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Lauren 11 months, 2 weeks ago.

Assigned support staff: Lauren.

Author Posts
June 21, 2019 at 8:19 am #4065419


Link to a page where the issue can be seen:

It is attached

June 21, 2019 at 5:16 pm #4068713


Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thank you for contacting WPML support. I'll be happy to help you with this. What is the element that you are unable to translate? Perhaps a screenshot of the homepage being edited will help me better understand.

June 21, 2019 at 11:33 pm #4069455


Hiiiiiiiiiii Lauren! 🙂

Good to read you...

I´m attaching you a screenshot to see what could be happening with the traslation of some pages.

Concretely BLOG (english version) and PORTFOLIO (spanish version).

If you want, I can set up an access again and feel you free of entering. Maybe it is going to be quicker.

Feel you like at home! 😉

*You are going to receive the password in your email inbox.

Thanks for your support!

June 24, 2019 at 5:04 pm #4078887


Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:


- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

The topic ‘[Closed] Some elements can´t be translated’ is closed to new replies.