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This topic contains 8 replies, has 2 voices.

Last updated by Bruno 5 years, 8 months ago.

Assigned support staff: Bruno.

Author Posts
September 1, 2014 at 2:06 pm #461206

ideaspace

I am trying to: The ffrench content seems to be having a problem with french special characters.

I visited this URL: hidden link

I expected to see: the words should appear properly and not broken

Instead, I got:

September 1, 2014 at 8:22 pm #461437

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

I can't reproduce this issue here, it works fine for me. Please let me know what steps I need to follow to see the problem.

Please, if possible, could you add a screenshot for me to see the problem?

Thank you.

September 10, 2014 at 6:36 pm #467949

ideaspace

This issue happens intermittently. Attached are the screenshots. Here's the new website URL: hidden link

September 10, 2014 at 10:45 pm #468059

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

This works correctly for me. Apparently this is a problem of encoding on your browser.

Please could you try another browser?

Thank you.

September 10, 2014 at 11:30 pm #468070

ideaspace

Hi Bruno...This has been reported by several users as the site went live. I thought this is a known issue with the plugin. It gets embarrassing for the client if the info doesn't show up properly. I need your help debug this issue if it is not a known issue.

Do you recommend a specific setting. I am using Mozilla Firefox on 31.0 on Mac.

Let me know.

Meanwhile, I will find you screenshots from other browsers.

Regards, Ashish

September 11, 2014 at 11:52 am #468521

ideaspace

As requested...same issue in Safari. (the previous ones were from Firefox).

September 11, 2014 at 4:59 pm #468912

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Your theme does not set an encoding. Please, open the header.php file of your theme and below the <head> tag, add this line:

<meta charset="UTF-8">

Eg:

<html>
<head>
<meta charset="UTF-8">

....

Please let me know if this solves the problem and if I can help with anything else.

Thank you.

September 11, 2014 at 9:38 pm #469075

ideaspace

It works. Thank you very much!!

September 12, 2014 at 12:21 pm #469617

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Glad to hear that it now works.

Please let me know if I can help you with any other questions you might have.

Thank you.