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This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 1 year, 1 month ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
April 23, 2019 at 4:42 pm #3666299


I just now saw that in the bottom page are some other text that cannot be translated (your email address, sign up, Got Questions ? Call us 24/7!). I attach you relevant pic.

Site URL:
hidden link

Can you please help me?

Than you

April 24, 2019 at 1:34 am #3668081

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:


- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

April 25, 2019 at 2:42 pm #3683601

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for the provided details. Please, try the steps below:

1 - Mailchimp forms translation.

Please, refer to our instructions at: in order to learn the full details on how to translate the content created with the MailChimp plugin.

2 - Widgets translations.

I noticed you still don't have translations for your widgets, in this case, here is how you can proceed:

2.1 - In your WordPress Dashboard > WPML > String Translation choose the 'Widgets' text domain from the dropdown list.

2.2 - No you should be able to translate your existing widget contents.


Please, let me know if it helps. Have a nice day.