Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where all products in languages other than the default are not displayed, showing the error message: 'Sorry, no products matched your selection. Please choose a different combination.' This issue is caused by the B2B King plugin blocking access to the products.
Solution:
We recommended checking the workaround provided on the WPML errata page for issues related to B2B King's product category restriction not being copied to translations. You can find the specific workaround here: https://wpml.org/errata/b2bking-product-category-restriction-not-copied-to-translations/

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 38 replies, has 2 voices.

Last updated by Osama Mersal 1 month, 3 weeks ago.

Assisted by: Osama Mersal.

Author Posts
September 19, 2024 at 11:10 am #16198120

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) For products, you need to make sure that all translated products are published.

2) Before updating the categories, please go to WPML-> Settings-> Custom Fields Translation section and make sure that the group fields are set to copy.

Best regards,
Osama

2024-09-19_14-09-08.png
September 19, 2024 at 11:55 am #16198367

willem-janV

Hello Osama,

I also have some articles that are still in draft on the production site. On the staging website these articles are not shown as draft.

How can I enable these products?

With kind regards,
Willem-Jan Vroom

2024-09-19 13_53_08-Translation Management ‹ — WordPress - Werk - Microsoft​ Edge.png
September 19, 2024 at 11:57 am #16198384

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Willem,

Please go to Products-> All Products, switch the language to English, filter by Drafts, and publish them.

Best regards,
Osama

September 19, 2024 at 12:17 pm #16198550

willem-janV

Hello Osama,

I do not have an option to publish these products, see the attachment. You can check the life site. The login credentials are the same. 🙂

With kind regards,
Willem-Jan

2024-09-19 14_16_11-Products ‹ — WordPress - Werk - Microsoft​ Edge.png
September 19, 2024 at 12:21 pm #16198585

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The reply is missing the attachment. Please check this hidden link">video to see the steps.

Best regards,
Osama

September 19, 2024 at 12:25 pm #16198628

willem-janV

Hello Osama,

I do not have an option to publish these products, see the attachment. You can check the life site. The login credentials are the same. 🙂

With kind regards,
Willem-Jan

2024-09-19 14_16_11-Products ‹ — WordPress - Werk - Microsoft​ Edge.png
September 19, 2024 at 12:33 pm #16198660

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I published them. Please check this hidden link">video. Also, please check the English hidden link">shop page.

Best regards,
Osama

September 19, 2024 at 12:40 pm #16198719

willem-janV

Hello Osama,

You are my today's hero. The issue has been solved now. Your movie did the trick. 🙂
So, I am very happy now.

With kind regards,
Willem-Jan Vroom

2024-09-19 14_38_31-Brengt Indonesië bij je thuis - Werk - Microsoft​ Edge.png
September 19, 2024 at 12:43 pm #16198741

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Willem,

It's great to hear that the issue is fixed. 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.

Have a great day!

Best regards,
Osama

September 19, 2024 at 1:02 pm #16198897

willem-janV

Thank you for your help Osama!