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This topic contains 4 replies, has 2 voices.

Last updated by Lauren 1 year ago.

Assigned support staff: Lauren.

Author Posts
May 15, 2019 at 12:40 pm


I can no longer access to my WPML settings.
I'm having this message: "Sorry, you are not allowed to access this page." hidden link

Also, I cannot update any of the WPML plugins.

Can you please help?


May 15, 2019 at 12:50 pm #3816585


Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thank you for contacting WPML support. I'll be happy to help you with this.

Please try to to do a manual update by following these steps:

1. Ensure that you have a full backup for the site.

2. Log in to your account and go to the Downloads section. Download the WPML components that you need. You will receive a ZIP file for each one of WPML’s components.

3. Deactivate the current WPML version that you are using. Be sure to deactivate WPML and all its components. Otherwise, the installation files may be locked and not writeable. Don’t worry, your translations are not going to be modified.

4. Delete the plugin, so that you can install the new version. Note: if you cannot delete from inside WordPress, use an FTP program to delete the folders of WPML and its components from wp-content/plugins.

5. In the WordPress admin, go to Plugins -> Add New -> Upload and upload the ZIP files that you downloaded. Alternatively, if you cannot upload plugins directly to WordPress, unzip each file. A directory will be created. Then upload the unzipped directories to your site’s ‘wp-contents/plugins’ directory and overwrite the existing folders for WPML and its components.

6. Log in to your site, go to Plugins and activate WPML core first and then its components.

Does this resolve the issue?

May 16, 2019 at 10:30 am #3824777


Hi Lauren

Thanks for that!

I've deleted all the WPML plugins and installing the new ones at the moment.
Question: What is the name of the WPML core plugin? (the one we have to activate first)

Thanks again 😉

May 16, 2019 at 10:32 am #3824869

sebastienB-41 is a screenshot of the plugins I've downloaded:

May 16, 2019 at 5:49 pm #3828527


Languages: English (English )

Timezone: America/New_York (GMT-04:00)

The core plugin is sitepress multilingual cms. Please install just that one first and see if you are able to access the settings. Please let me know the results.