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Supporter timezone: America/Los_Angeles (GMT-08:00)

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This topic contains 31 replies, has 0 voices.

Last updated by Bobby 5 days, 11 hours ago.

Assisted by: Bobby.

Author Posts
February 17, 2026 at 6:41 pm #17830290

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

I completely understand how frustrating this can be, and I am working on resolving all issues for you with our team as the cases have been escalated.

The logo issue is now resolved, and we are waiting on a solution for the blank images in the carousels.

I can see these are the items being added to the .htaccess.
I am further investigating this and will get back to you shortly

RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteRule ^en/wp-login.php /en/wp-login.php [QSA,L]
RewriteRule ^fr/wp-login.php /en/wp-login.php [QSA,L]
RewriteRule ^it/wp-login.php /en/wp-login.php [QSA,L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L
February 17, 2026 at 6:57 pm #17830301

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

I have locate the .htaccess file in the file manager.

This is what I see in the file at the moment

# BEGIN WP Rocket
# Use UTF-8 encoding for anything served text/plain or text/html
AddDefaultCharset UTF-8
# Force UTF-8 for a number of file formats
<IfModule mod_mime.c>
AddCharset UTF-8 .atom .css .js .json .rss .vtt .xml
</IfModule>

# FileETag None is not enough for every server.
<IfModule mod_headers.c>
Header unset ETag
</IfModule>

# Since we're sending far-future expires, we don't need ETags for static content.
# developer.yahoo.com/performance/rules.html#etags
FileETag None

<IfModule mod_alias.c>
<FilesMatch "\.(html|htm|rtf|rtx|txt|xsd|xsl|xml)$">
<IfModule mod_headers.c>
Header set X-Powered-By "WP Rocket/3.20.3"
Header unset Pragma
Header append Cache-Control "public"
Header unset Last-Modified
</IfModule>
</FilesMatch>

<FilesMatch "\.(css|htc|js|asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|json|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|mpp|otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|wav|wma|wri|xla|xls|xlsx|xlt|xlw|zip)$">
<IfModule mod_headers.c>
Header unset Pragma
Header append Cache-Control "public"
</IfModule>
</FilesMatch>
</IfModule>

<IfModule mod_mime.c>
	AddType image/avif                                  avif
    AddType image/avif-sequence                         avifs
</IfModule>
# Expires headers (for better cache control)
<IfModule mod_expires.c>
	ExpiresActive on
	ExpiresDefault                              "access plus 1 month"
	# cache.appcache needs re-requests in FF 3.6 (thanks Remy ~Introducing HTML5)
	ExpiresByType text/cache-manifest           "access plus 0 seconds"
	# Your document html
	ExpiresByType text/html                     "access plus 0 seconds"
	# Data
	ExpiresByType text/xml                      "access plus 0 seconds"
	ExpiresByType application/xml               "access plus 0 seconds"
	ExpiresByType application/json              "access plus 0 seconds"
	# Feed
	ExpiresByType application/rss+xml           "access plus 1 hour"
	ExpiresByType application/atom+xml          "access plus 1 hour"
	# Favicon (cannot be renamed)
	ExpiresByType image/x-icon                  "access plus 1 week"
	# Media: images, video, audio
	ExpiresByType image/gif                     "access plus 4 months"
	ExpiresByType image/png                     "access plus 4 months"
	ExpiresByType image/jpeg                    "access plus 4 months"
	ExpiresByType image/webp                    "access plus 4 months"
	ExpiresByType video/ogg                     "access plus 4 months"
	ExpiresByType audio/ogg                     "access plus 4 months"
	ExpiresByType video/mp4                     "access plus 4 months"
	ExpiresByType video/webm                    "access plus 4 months"
	ExpiresByType image/avif                    "access plus 4 months"
	ExpiresByType image/avif-sequence           "access plus 4 months"
	# HTC files  (css3pie)
	ExpiresByType text/x-component              "access plus 1 month"
	# Webfonts
	ExpiresByType font/ttf                      "access plus 4 months"
	ExpiresByType font/otf                      "access plus 4 months"
	ExpiresByType font/woff                     "access plus 4 months"
	ExpiresByType font/woff2                    "access plus 4 months"
	ExpiresByType image/svg+xml                 "access plus 4 months"
	ExpiresByType application/vnd.ms-fontobject "access plus 1 month"
	# CSS and JavaScript
	ExpiresByType text/css                      "access plus 1 year"
	ExpiresByType application/javascript        "access plus 1 year"
</IfModule>
# Gzip compression
<IfModule mod_deflate.c>
# Active compression
SetOutputFilter DEFLATE
# Force deflate for mangled headers
<IfModule mod_setenvif.c>
<IfModule mod_headers.c>
SetEnvIfNoCase ^(Accept-EncodXng|X-cept-Encoding|X{15}|~{15}|-{15})$ ^((gzip|deflate)\s*,?\s*)+|[X~-]{4,13}$ HAVE_Accept-Encoding
RequestHeader append Accept-Encoding "gzip,deflate" env=HAVE_Accept-Encoding
# Don't compress images and other uncompressible content
SetEnvIfNoCase Request_URI \
\.(?:gif|jpe?g|png|rar|zip|exe|flv|mov|wma|mp3|avi|swf|mp?g|mp4|webm|webp|pdf)$ no-gzip dont-vary
</IfModule>
</IfModule>

# Compress all output labeled with one of the following MIME-types
<IfModule mod_filter.c>
AddOutputFilterByType DEFLATE application/atom+xml \
		                          application/javascript \
		                          application/json \
		                          application/rss+xml \
		                          application/vnd.ms-fontobject \
		                          application/x-font-ttf \
		                          application/xhtml+xml \
		                          application/xml \
		                          font/opentype \
		                          image/svg+xml \
		                          image/x-icon \
		                          text/css \
		                          text/html \
		                          text/plain \
		                          text/x-component \
		                          text/xml
</IfModule>
<IfModule mod_headers.c>
Header append Vary: Accept-Encoding
</IfModule>
</IfModule>


# END WP Rocket

# Security headers
<IfModule mod_headers.c>
Header always set X-Frame-Options "SAMEORIGIN"
Header always set X-Content-Type-Options "nosniff"
Header always set Referrer-Policy "strict-origin-when-cross-origin"
</IfModule>


# BEGIN WordPress
# Le direttive (linee) tra "BEGIN WordPress" e "END WordPress" sono
# generate dinamicamente, e dovrebbero essere modificate solo tramite i filtri di WordPress.
# Ogni modifica alle direttive tra questi marcatori verrà sovrascritta.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteRule ^en/wp-login.php /it/wp-login.php [QSA,L]
RewriteRule ^fr/wp-login.php /it/wp-login.php [QSA,L]
RewriteRule ^it/wp-login.php /it/wp-login.php [QSA,L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

Please remove _- I can't do this from my side - permissions are blocking me.

RewriteRule ^en/wp-login.php /it/wp-login.php [QSA,L]
RewriteRule ^fr/wp-login.php /it/wp-login.php [QSA,L]
RewriteRule ^it/wp-login.php /it/wp-login.php [QSA,L]

The file for that area should only have the default htaccess content. (dismissing anything added via security and caching plugins)

# BEGIN WordPress

RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

# END WordPress