If you are having a notice about writing the .mo files please read this doc

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Bigul 11 months ago.

Assigned support staff: Bigul.

Author Posts
December 20, 2018 at 6:52 am #3019146

julizarS

Good morning Bigul, I have an issue with Advanced Custom Fields Multilingual update, I cant update it since I renew my wordpress to 5.1

Can you please open me a new ticket?

Thanks

December 20, 2018 at 4:19 pm #3021540

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

Are you able to upgrade the plugin from Plugins commercial page? Check the attached image for more details. Or you can unregister the WPML subscription and register it again, check then is it possible to upgrade the plugin or not.

If you are still having the issue, please try to upgrade the plugin manually and check you are still having the issue. Check this tutorial for more details - https://wpml.org/faq/install-wpml/#updating-manually

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

Please let me know the difficulties while you creating a WPML forum ticket. So can check it with our system team.

--
Thanks!

Bigul

December 20, 2018 at 11:12 pm #3022773

julizarS

This is my debug information, please open a ticket for me. I dont know how to create a private ticket since I cant found the menu on my account anymore

Thanks

December 21, 2018 at 12:17 pm #3024658

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. Please check the following link and make sure you can create a new Support ticket or not.

https://wpml.org/forums/forum/english-support/

About the Advanced Custom Fields Multilingual upgrade issue, please try one of the following solutions and let me know your feedback.

a) Visit the Plugins commercial page and check you can upgrade the plugin or not

b) Or you can unregister the WPML subscription for the site and register it again(from Plugins commercial page and visiting WPML.org>>My Accounts>>Sites), then check is it possible to upgrade the plugins or not - https://wpml.org/faq/install-wpml/#register

c) If you are still having the issue, please try to upgrade the plugin manually and check you are still having the issue. Check this tutorial for more details - https://wpml.org/faq/install-wpml/#updating-manually

Please check the attached images for more details.

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Thanks!

Bigul

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