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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to know how many translation credits are required for translating specific pages and custom post types, and whether credits are consumed when switching languages on the site.
Solution:
We advised the client to check the word count for the desired pages and post types by navigating to WPML → Translation Management and selecting the relevant items. To calculate the required translation credits, we recommended using the WPML automatic translation pricing calculator, which can be found here: Automatic Translation Pricing Calculator.
Additionally, we clarified that translation credits are only used for creating new translations. Once content is translated, it does not incur any further charges when users switch between languages.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

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Last updated by Andrey 4 weeks, 1 day ago.

Assisted by: Andrey.

Author Posts
April 29, 2025 at 1:55 pm #16979649

alexG-76

Hi, that worked. Can you please confirm how many credits do I need in order to complete translations for the following pages & custom post types?

Pages:
Home

Post Types:
- Service Areas
- Services

Also, the credits are used to only translate the content correct? If the users switches from english to french, the credits won't get used?

Thanks

April 29, 2025 at 2:09 pm #16979683

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Hello,

You can get the word count by going to WPML → Translation Management and selecting the desired page/s. I have attached the screenshot for your review.

Then, use the calculator to determine how many credits you need to translate a certain number of words.
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price

Also, the credits are used to only translate the content correct? If the users switches from english to french, the credits won't get used?

You only pay for new translations. Once you translate your content, it stays translated without any additional charges and becomes part of your site.

Screenshot-2025-04-29-at-16-59-23.png
Pricing-for-Automatic-Translation-WPML.png