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This thread is resolved. Here is a description of the problem and solution.

Problem: The user is unable to translate product options added with the extension Product options for woocommerce Solution: The options are translatbale in WPML String Translation

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This topic contains 13 replies, has 2 voices.

Last updated by albaC 9 months ago.

Assigned support staff: Jamal.

Author Posts
January 16, 2020 at 9:11 am #5303845

albaC

hidden link

Check this product: hidden link

The plugin is this one https://wpml.org/es/plugin/extra-product-options/

January 16, 2020 at 3:46 pm #5306711

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Even in a minimal setup(default theme+WPML plugins+ WooCommerce+Extra Product Options (Product Addons) for WooCommerce) this issue is still present. The XML configuration that I tried to make the options translatable is not working.

This is probably a compatibility bug between WPML plugins and Extra Product Options (Product Addons) for WooCommerce. To confirm it, I have created a new test server, you can connect to using the following URL: hidden link

Please configure WPML with 2 languages, install the plugin, create a product, create an option and let me check If I will be able to translate it, If I don't, I'll escalate this ticket to our compatibility team for further analysis.

If, on the other hand, we can translate it on the test server, I'll approach our 2nd Tier for assistance.

January 16, 2020 at 3:57 pm #5306737

albaC

Ok, already done.

Thanks

January 17, 2020 at 9:26 am #5310507

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Thank you. I am asking assistance from our 2nd Tier before approaching the compatibility team because I tried a "correct" XML configuration for the fields titles, but it did not work.
https://wpml.org/documentation/support/language-configuration-files/

I'll get back to you as soon as possible.

January 17, 2020 at 10:06 am #5310619

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

The ticket is now escalated to the compatibility team. I'll get back to you as soon as they investigate it.
No need to reply to this message as it will change the status of the ticket and go out of the compatibility team queue.

January 20, 2020 at 9:02 am #5321481

albaC

Hi dear,

Did you find any solution?

Thanks,

Arnau

January 21, 2020 at 10:24 am #5330823

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hi Arnau,

Our compatibility was able to configure the option on the test server and I also was able to configure the options on your website. Please complete the translation of the options shown in the attached image and check if it resolves the issue.

Thank you,
Jamal

January 21, 2020 at 10:31 am #5330907

albaC

Hi dear,

Thanks!

I also need to translate the 2 options that the user can choose. See image please.
hidden link

Thanks,

Arnau

January 21, 2020 at 11:12 am #5331551

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hi Arnau,

I am sorry, but I did not understand, can you copy/paste the string that you need to translate?

January 21, 2020 at 11:14 am #5331553

albaC

This two:

Vull rebre la targeta regal al mail
Vull recollir la targeta regal al centre

Thanks,

January 21, 2020 at 11:34 am #5331685

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Both strings now appear on the String translation, check the attached image. Let me know if this helps.

January 21, 2020 at 12:08 pm #5332077

albaC

It worked. Thanks!

January 21, 2020 at 12:09 pm #5332085

albaC

My issue is resolved now. Thank you!

January 24, 2020 at 11:35 am #5356467

albaC

Hi,

I need to change this sentence in catalan but I can't do it. I can only do it in string translations for english and spanish. This is the sentence I need to change: Escriu el nom de la persona a qui li vols regalar*

hidden link

Thanks,

Arnau