Dražen
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
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Hello,
Yes, I experienced a very similar issue on my side as well, and I believe it could be cause to the different fatal errors that both you and I have been encountering.
I tried working around this by installing the plugin directly via a file manager plugin, but as you noticed, this does not seem to work properly on WordPress.com hosting. I also could not find a regular hosting-side file manager in the hosting panel.
If the plugin upload is still not working through the normal WordPress plugin uploader, could you please check from the hosting side / support and maybe they can try and make sure the full WPML ZIP/plugin files are uploaded correctly?
Once that is confirmed, I will continue checking further. Hopefully, after a complete upload, the errors will no longer appear on the staging site.
Regards,
Drazen
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This very frustrating situation lead to take the decision to stop working on WPML for this specific website. WordPress hosting are saying the problem is in the plugin and they cannot troubleshoot it. And you are saying there are some issues with the hosting side which I do not understand.
For that reason I had to go with plan B and work with another plugin because we cannot wait anymore and WPML this time was not a good fit.
I appreciate your precious support in trying to solve whatever the problem is, and we will be definitely working together on other websites.
have a great day.
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Dražen
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
|
Hello,
Thank you for your message.
I completely understand your decision, and I am truly sorry that we could not resolve this issue in time for your project needs.
Please believe that I genuinely tried my best to investigate and help from our side. From what I could see, the problem appeared to be related to a very specific interaction between the hosting environment and WPML, which unfortunately made troubleshooting extremely difficult.
If it would still help in any way before fully closing this case, I can offer: we could try migrating the website to another hosting or temporary test server from our side to confirm whether everything works correctly there. This could at least help verify the root cause more clearly.
That said, I completely understand that you cannot keep waiting and need to move forward with the project.
I am really sorry this experience with WPML on this specific website did not go as expected. I truly appreciate your patience, cooperation, and kind communication during the whole process.
I sincerely hope you might give us another chance in the future on a different project when circumstances allow it. I would be very glad to help again.
I wish you all the best with the project and future work.
Regards,
Drazen
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yess i definetly know how much you put time and effort into this, i was comfortable with WPML after using it for 5 years I don't like to change but unfortunately i don't have any other option.
so million thanks for all the support.
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Dražen
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
|
Hello,
Thank you very much for the kind words, I truly appreciate it.
I completely understand your position, especially after using WPML successfully for so many years.
I hope we will work together again in the future under better circumstances, and I would be very glad to help anytime.
Wishing you and your project all the best.
Regards,
Drazen
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