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This topic contains 5 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 11 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
December 13, 2019 at 10:38 am #5122473

carmenD-4

Page umicoiffure.ch - I made some Updates and now I have some problems:

In German Version, the cart does not show the items counter anymore. The text (powered by) is shown. If it's empty or has items in the cart. How can I solve this? In spanish it workts.

This all happened when I made the updates on my providers Plesk. And here, on your website, the updates even are shown.

Thank you for your help.
Regards
Carmen

December 14, 2019 at 6:13 am #5128301

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support. I'd be happy to help you further on this issue.

Are you using the latest versions of WPML plugins? Which version of PHP/MYSQL are you using? You can easily send this information using Debug information settings from WPML.
Could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instructions here: http://wpml.org/faq/provide-debug-information-faster-support/

It seems like a theme/plugin conflict or a PHP error that is blocking some functionalities and creating such issues, so could you please perform the below steps and let me know if that helps?

Minimal Setup

If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?

NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Debugging

1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see. https://wpml.org/documentation/support/debugging-wpml/#how-to-send-debug-log-to-the-supporters

Look forward to your reply.

Thanks

December 14, 2019 at 2:27 pm #5129761

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Sure, to debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

December 16, 2019 at 1:09 am #5134385

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I just discovered that the issue is even happening when WPML is disabled? So can you contact your theme author once and ask if they can help you on this issue?

Look forward to your reply.

Thanks

December 17, 2019 at 8:09 am #5144123

carmenD-4

I just can't get contact with theme author, they never write back. What else could I do?

December 17, 2019 at 8:14 am #5144161

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

You should contact the theme author or hire some contractors who can fix this issue for you.

I would suggest you consider contacting one of our certified partners from this link: http://wpml.org/documentation/support/wpml-contractors/

Before doing so please have a look also here:
http://wpml.org/documentation/support/wpml-contractors/guidelines-for-people-looking-for-consulting-help/

You will get the custom assistance you need to get on with your project.

I am sorry, I couldn't be much help here.

Thanks