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This topic contains 3 replies, has 2 voices.

Last updated by Alejandro 2 weeks, 1 day ago.

Assigned support staff: Alejandro.

Author Posts
September 27, 2019 at 2:41 pm #4655263

davidD-102

Ok, I will double check this.

Also now I have new issue:

This order "45912" was done in french, but user recieved an English confirmation e-mail. Can you see what caused this? French orders should always recieve a French confirmation e-mail.

this issue we are facing now.

thanks

September 27, 2019 at 2:50 pm #4655291

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello.

I split this ticket because this is a different topic.

I checked the order and i believe that at the checkout or cart process the user changed the language to English. In fact i checked a lot of your orders so i could see if the languages were working correctly and i saw that the Order N° 45912 was effectively made in English and not in French, while other orders like #46173 were made in French.

That's why every mail the user received was in English.

Regards.

September 28, 2019 at 5:16 pm #4658859

davidD-102

OK, that may be the case. thank you

September 30, 2019 at 10:59 am #4663949

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

It seems as that was probably the case, yes.

Thanks and regards.