[Escalated to Compatibility team] Split: The translated chart is still showing in the default language

Hi Jakob,

Please tell me more details about the following:

- Which plugin is used to import/display the data from Google Sheets?
- Do you translate this data with the page content in the translation editor or via String Translation?

Hi,

Sorry for the late reply due to the weekend.

I checked the site and tested forcing a translation update, also tried the XML code provided here: https://wpml.org/de/forums/topic/uebersetzung-advanced-data-table-von-essential-addons-for-elementor-v2/#post-11015973 but this didn't help.

It could be a compatibility issue, may I kindly ask you to replicate it on one of our testing servers?

I have created this clean sandbox setup on our servers here:
hidden link (one-click login)

I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and also install the plugin and try to recreate the issue.

Please don't install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue

If the issue is going to take place on this clean setup on our servers too, then I can forward this to our compatibility department.

Please let me know how that goes and what you are able to find.

Kindly note that I removed the access details you provided previously as it was provided in a public reply. Kindly don't share any login details in a public reply, whenever we need some access details we will enable a private reply for security reasons.

Sure, take your time.

I will be waiting for your updates.

Hi,

I see that the table data is translated here hidden link so the issue might be not related to compatibility.

I would need to request temporary access (WP-Admin and FTP) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

✙ I would also need your permission to take a local copy of your site to debug the issue without affecting your live site , this will also help if the issue requires escalating to the 2nd tier support team.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

Hi Jakob,
Thanks for your patience!

This is a compatibility issue that requires the collaboration of the plugin's authors to fix it, our compatibility team will contact them.

At the moment, please try the following workaround:

1. Go to WPML > Configuration > Custom XML Configuration page.
2. Add the following code:

<wpml-config>
  <elementor-widgets>
    <widget name="eael-advanced-data-table">
      <fields>
        <field type="Adv Data Table: Table Content" editor_type="LINE">ea_adv_data_table_static_html</field>
        <field type="Adv Data Table: Search Placeholder" editor_type="LINE">ea_adv_data_table_search_placeholder</field>
        <field type="Adv Data Table: Tooltip" editor_type="LINE">eael_tooltip_section_content</field>         
        <field type="Adv Data Table: Google Sheet" editor_type="LINE">ea_adv_data_table_source_google_table_range</field>        
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

3. In your Google sheet, duplicate the table then add the translation to the duplicate (So you'll have a different table for each language)
4. Get the range of the duplicated table where you added the translation
5. Update the original page with a small change
6. Update the translation
7. Use the new table range as a translation of the original one (You'll see the range included in ATE)

Let me know please how that goes.

Kind regards,
Mohamed