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This thread is resolved. Here is a description of the problem and solution.

Problem:
The Translation management page won't load, showing an infinite wait.
Solution:
If you're experiencing this issue, we recommend you try the following steps after ensuring a full backup of your site:
1. Deactivate all plugins that are not related to WPML.
2. Temporarily switch to a default WordPress theme, such as Twenty Twenty-One.
3. Check if the issue is resolved. If it is, reactivate the plugins one by one to identify which one is causing the interaction issue.
If the problem still persists, please enable debug mode in WordPress by adding the following code to your wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
   
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
   
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );

After adding the code above, try reproducing the issue again and check for a debug.log file in the wp-content folder. If you find it, kindly share the last lines here in the ticket.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by Andrey 4 weeks ago.

Assisted by: Andrey.

Author Posts
May 16, 2025 at 6:54 am #17039478

veraB-9

1. The Translation management page won't load (infinite wait, this was observed for weks already) - screenshot

Thank you!

May 16, 2025 at 7:17 am #17039537

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

If possible, on your site after full backup, please follow these steps:

1. Deactivate all plugins that are not related to WPML.
2. Temporarily switch to a default WordPress theme, such as Twenty Twenty-One.
3. Check if the issue is resolved. If it is, activate the plugins one by one to identify which one is causing the interaction issue.

Could you please provide the results of this investigation?

If the problem still persists, please enable debug mode in WordPress by adding the following code to your wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
   
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
   
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );

After adding the code above, please try reproducing the issue again and checking for a debug.log file in the wp-content folder. If you find it there, kindly share the last lines here in the ticket.