Split: the variant dropdown do not show any options in frontend

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has translated a product into another language, but one of the variant dropdowns does not show any options in the frontend of the translated product, although other variants work as expected.
Solution:
1. Ensure the 'Adjust IDs for multilingual functionality' option is enabled:
- Navigate to WPML → Languages.
- Check the 'Adjust IDs for multilingual functionality' box.
2. Create a complete backup of your website.
3. Access the WPML Troubleshooting Page:
- Go to WPML → Support in your WordPress dashboard.
- Click on the 'Troubleshooting' link.
4. Perform Cleanup Actions on the Troubleshooting Page:
- Select 'Products' and click 'Synchronize post taxonomies'.
- Click 'Clear the cache in WPML', 'Remove ghost entries from the translation tables', 'Fix element_type collation', 'Synchronize local job IDs with ATE jobs', 'Synchronize translators and translation managers with ATE', 'Set language information', and 'Fix post type assignment for translations'.
5. Synchronize Taxonomy Translations:
- Navigate to WPML → Taxonomy Translation → Attributes.
- Select an attribute and click 'Synchronize' if available.
6. Synchronize Product Variations:
- Go to WooCommerce → WooCommerce Multilingual → Status.
- Click on 'Troubleshooting' and then 'Sync variations'.
7. Update the Original Product:
- Make a minor modification and save.
- Update the translation in WPML Translation Editor.

If these steps do not resolve the issue, please contact our support team. We also recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

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This topic is split from https://wpml.org/forums/topic/error-when-trying-to-translate-a-woocommerce-product/

Tagged: Exception, WCML

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 2 weeks, 3 days ago.

Assisted by: Andrey.

Author	Posts
May 30, 2025 at 3:08 pm #17092677
martin-grothK	It worked to delete the translation jobs. Now I have another issue. I have translated the product to another language, but one of the variant dropdown do not show any options in frontend at the translated product. The main products works as expected. I have another variant option and it works on both (but the values is also the same) Do you have an idea on how to fix this?
May 30, 2025 at 3:20 pm #17092717
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	To begin, please verify that the “Adjust IDs for multilingual functionality” option is enabled: 1. Navigate to WPML → Languages. 2. Ensure the checkbox for “Adjust IDs for multilingual functionality” is selected. Note: This setting helps WPML correctly associate translated content across different languages. Before proceeding with further steps, it’s crucial to create a complete backup of your website to prevent any unintended data loss. If the issue persists after enabling the above option, please follow these steps: 1. Access the WPML Troubleshooting Page: • Go to WPML → Support in your WordPress dashboard. • Click on the “Troubleshooting” link located below the list of plugin versions. 2. Perform Cleanup Actions: In the “Clean up” section, execute the following actions sequentially: • Select ‘Products’ in the first dropdown and click the ‘Synchronize post taxonomies’ button. • Click ‘Clear the cache in WPML’. • Click ‘Remove ghost entries from the translation tables’. • Click ‘Fix element_type collation’. • Click ‘Synchronize local job IDs with ATE jobs’. • Click ‘Synchronize translators and translation managers with ATE’. • Click ‘Set language information’. • Click ‘Fix post type assignment for translations’. 3. Synchronize Taxonomy Translations: • Navigate to WPML → Taxonomy Translation → Attributes. • Select an attribute and check if a ‘Synchronize’ button appears at the bottom of the page. If so, click it. 4. Synchronize Product Variations: • Go to WooCommerce → WooCommerce Multilingual → Status. • Click on the ‘Troubleshooting’ link at the bottom of the page. • Click the ‘Sync variations’ button to ensure product variations are correctly synchronized. 5. Update Original Product: • Make a minor modification to the original product (e.g., adjust the description slightly). • Save the changes. • Navigate to the WPML Translation Editor to update and complete the translation. By following these steps, you should be able to resolve issues related to product translation and synchronization. If the problem continues, let me know.