Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 4 replies, has 2 voices.

Last updated by 金融 吳 4 months, 1 week ago.

Assigned support staff: Bigul.

Author Posts
July 10, 2019 at 6:27 pm #4183745

金融 吳

Hello

There was an automatic translation before, but now I need to buy a word to complete the translation?

The above trouble guide ~ Thank you

July 10, 2019 at 6:52 pm #4183957

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

For your kind updates, WPML Advance Translation Editor offers free translation for new subscribers for the first 2000 words. After that, you will need to purchase a package to keep using the service. Please check the following documentation for more details and let me know your feedback.

https://wpml.org/2018/12/machine-translation-quotas-for-wpmls-advanced-translation-editor/

https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

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Thanks!

Bigul

July 10, 2019 at 11:44 pm #4184721

金融 吳

Hello

The above is the debugging information, please take a look ~ Thank you!!

July 11, 2019 at 9:16 am #4187833

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates and Debug information. Please note, with WPML Advance Translation Editor we can only translate(automatically) first 2000 words for free of cost. Then we have to purchase a package to translate the contents automatically using Advance Translation Editor.

Please read the following documentation for more details and let me know your feedback.

https://wpml.org/2018/12/machine-translation-quotas-for-wpmls-advanced-translation-editor/

https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

--
Thanks!

Bigul

July 14, 2019 at 2:22 am #4204465

金融 吳

My issue is resolved now. Thank you!