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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 6 replies, has 2 voices.

Last updated by Long Nguyen 9 months, 4 weeks ago.

Assisted by: Long Nguyen.

Author Posts
February 1, 2023 at 3:42 pm #12940055

liorL-4

I set on my website USD currency for English language, and NIS currency for Hebrew lunguage. I also set for each product price in USD and a different price in NIS. The problem is that each time that I edit the translation, the price and 'add to cart button' disappear from the Hebrew lunguage. I need to edit one word in the English language, click on update and then edit back the word and click again on update, so the price issue will be solved in the English language. Why is this? How can it be fixed, so I won't need to do this every time that I edit a product's language?

February 2, 2023 at 3:05 am #12942939

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Can you please share some screenshots of the issue on your site? If you want to set up the product price manually, please add it when editing the product in the original language > save changes and update the translation, the product data will be synced to the translation product.
Please read more on the documentation https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#configure-custom-prices-for-different-currencies

I also need more information on your site by sharing the debug info. If you don’t know how to share the debug info, please follow this article
https://wpml.org/faq/provide-debug-information-faster-support/
Your next reply is enabled to share the debug info.

Look forward to your reply.
Thanks

February 2, 2023 at 11:32 am #12946629

liorL-4

Please check the following link in English:

hidden link

This is the link in Hebrew:

hidden link

I added size XS. Now in the Hebrew page, I see size XS, size XXL not available, and all the other sizes disappeared.

February 2, 2023 at 8:17 pm #12950781

liorL-4

Please check the following link in English:

hidden link

This is the link in Hebrew:

hidden link

I added size XS. Now in the Hebrew page, I see size XS, size XXL not available, and all the other sizes disappeared.

February 3, 2023 at 2:37 am #12951837

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

So I understand that the main issue here is the variations of the product are not displayed correctly on the translation, is that right?

Please follow some steps below to troubleshoot the issue and let me know if it helps.

1. Go to WooCommerce > WooCommerce Multilingual & Multicurrency > Attributes tab > Select the attribute (maybe Size in your case) and make sure all attributes are translated completely

2. Enable a minimal environment:
- Deactivate all plugins except WPML, WooCommerce and their extensions
- Switch to a standard theme of WordPress

3. Go to WPML > Support > Troubleshooting > Click on some buttons
- [Products] Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Fix terms count
- Fix post type assignment for translations

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/

Look forward to your reply.
Thanks

February 3, 2023 at 11:49 am #12955291

liorL-4

On the WooCommerce Attributes tab there are no translatable product attributes defined.

I clicked on the buttons that you suggested on the troubleshooting page, and even updated again the product page, but nothing help.

I'll write again the steps that I made before the problem occurred:
I had on the product page 5 variations S, M, L, XL, XXL. Each variation had a price in USD and a price in NIS.
I deleted all the variations, and added them again - Player version and Fan version, also XS, S, M, L, XL, XXL for each. Also, with a price in USD and a price in NIS.
After I saved the product, it looks ok in English (default language). However, in Hebrew it shows Player version and Fan version, and in the sizes only XS with XXL disabled.

February 4, 2023 at 9:00 am #12960087

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for the feedback.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/

Look forward to your reply.
Thanks

The topic ‘[Closed] Split: When I edit translation, I have some strings disappear’ is closed to new replies.