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This thread is resolved. Here is a description of the problem and solution.

Problem:
When the client selects Spanish on their website, and then navigates to another page, they need to select Spanish again because the language does not persist across different pages.
Solution:
We recommend ensuring that the language switcher is properly configured to maintain the language selection across different pages. This might involve checking the settings for language persistence in WPML. Additionally, if the issue is specifically related to the menu not being translated, we suggest following our guide on translating WordPress menus with WPML. You can find the guide here: Translating WordPress Menus with WPML.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.

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This topic contains 16 replies, has 0 voices.

Last updated by Andrey 2 weeks, 1 day ago.

Assisted by: Andrey.

Author Posts
March 19, 2025 at 3:36 pm #16836165

lauraJ-14

Thank you for this information. I followed the simple instructions and it made the main menu item disappear. In the admin menu area I can see the submenus but the top level name (for example: Members) was not created. When I previewed, the menu does not appear.

March 19, 2025 at 3:46 pm #16836271

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

In the admin menu area I can see the submenus but the top level name (for example: Members) was not created. When I previewed, the menu does not appear.

Could you please upload some screenshots? I would like to see what you're referring to.

If you created your menu in Appearance → Menus, have you tried syncing it under WPML → WP Menus Sync?

Before making any changes, please ensure that you back up your database first.