Split: WPML automatic translation and deletion issue with WP All Import

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This topic is split from https://wpml.org/forums/topic/wpml-automatic-translation-and-deletion-issue-with-wp-all-import-2/

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: Documentation request

This topic contains 48 replies, has 0 voices.

Last updated by Paola Mendiburu 3 weeks, 6 days ago.

Assisted by: Paola Mendiburu.

Author	Posts
June 8, 2026 at 1:51 pm #18087679
nas-luxuryR	Hi Carlos, Good day! What you need actually?
June 9, 2026 at 9:12 am #18089453
nas-luxuryR	Hi, Good day!
June 9, 2026 at 10:26 am #18089691
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Our 2nd-tier specialists are asking for permission to install the Adminer plugin to check on the database what information is saved on the page in AR and the information associated.
June 9, 2026 at 11:49 am #18090024
nas-luxuryR	Hi, You have the permission to install the Adminer plugin temporarily for troubleshooting purposes. Please remove the plugin once the investigation is complete and let me know about any findings. Thank you.
June 10, 2026 at 5:31 am #18091847
nas-luxuryR	Hi Good morning, Any Updates?
June 10, 2026 at 5:52 am #18091862
Carlos Rojas Supporter	Hi, Good morning! I installed the Adminer plugin on the site and updated our 2nd-tier specialists. I'm waiting for their feedback. I will get back to you as soon as I get more information.
June 10, 2026 at 6:48 am #18092017
nas-luxuryR	Thanks.
June 10, 2026 at 12:30 pm #18093277
Carlos Rojas Supporter	Hello again, Our 2nd-tier specialists need to run further tests in a local environment because it seems there is corrupted data in the database. Do you authorize me to create a copy of the site to send to our 2nd-tier specialists?
June 10, 2026 at 2:01 pm #18093691
nas-luxuryR	Hello, Yes, I authorize you to create a copy of the website and database for troubleshooting purposes and to share it with your 2nd-tier specialists for testing in a local environment. While investigating, please also review the following WPML-related issues we are experiencing: 1. Some properties imported through WP All Import from our Bitrix feed are not automatically translated into all languages. 2. When properties are removed from the source feed, they are correctly deleted from the English website, but they often remain published on translated versions of the website. 3. There appears to be inconsistency in the translation relationships between the original and translated properties, and we would like this checked for possible database corruption. 4. We have a very large number of media files (approximately 100,000+) associated with translated content. Please check whether WPML Media Translation or translation records are creating orphaned or duplicated media entries that are not being cleaned up properly. 5. Please review the overall WPML configuration, translation management settings, media translation settings, and any database issues that could be affecting synchronization between the original and translated content. Please use the copy solely for diagnosing and resolving these WPML-related issues. Once the investigation is completed, kindly delete the local copy and provide a detailed report of your findings and recommendations. Thank you.
June 11, 2026 at 11:11 am #18096322
Carlos Rojas Supporter	Thank you for your authorization. Once the problem with the homepage in Arabic is solved, then we will move to the other issues. I will get back to you as soon as I get more information from our 2nd-tier specialists.
June 12, 2026 at 10:48 am #18099198
nas-luxuryR	Hi, Good day! Thank you for your reply. Please help to resolve all these asap. And waiting for your response. Thanks
June 12, 2026 at 11:37 am #18099363
Carlos Rojas Supporter	Hi, Our specialists are working on this. I will get back to you as soon as I possible.
June 16, 2026 at 7:02 am #18105657
nas-luxuryR	Hi, Good morning! Any updates?
June 16, 2026 at 1:42 pm #18107067
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, This is Paola and I will continue with the ticket as Carlos is off. I have an update from our second-tier team. They attempted to create a local copy of the site for debugging purposes. However, the server appears to contain a very large amount of data (over 100 GB, including multiple sites), and the migration process failed even after excluding unnecessary content. They then tried to download the database separately, but during that process the site started returning the following error: "Error establishing a database connection" Could you please check with your hosting provider whether there are currently any database-related issues, resource limitations, or server restrictions that could be affecting the site? Once the site is accessible again and the database connection is stable, our team will be able to continue the investigation. Please let me know when everything is back online.
June 18, 2026 at 12:41 pm #18112069
nas-luxuryR	Hi Paola, Good day! We have a very large number of media files (approximately 100,000+) associated with translated content. Please help to delete that from your side. And i already check with the hostinger support team and their response mentioned in this ticket. Thanks

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