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This topic contains 7 replies, has 2 voices.

Last updated by michaelL-130 1 month ago.

Assigned support staff: Mateus Getulio.

Author Posts
September 21, 2021 at 4:15 pm #9630413

michaelL-130

Hi Mateus,

I tried all the steps and the issue is still there.
Just a little info I did move the site from a previous server to a new one but everything was working fine for a week and this issue popped up out of no where.

We need this fixed asap since none of the page content is visible anymore

September 21, 2021 at 4:21 pm #9630419

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

September 21, 2021 at 8:29 pm #9631381

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for providing the credentials.

Would you be able to share an example of this issue? We've just visited your website but faced difficulties trying to replicate the problem since we could access all the content on the pages, both on the back-end and front-end.

Let us know, please. We're looking forward to your reply.

Regards,
Mateus.

September 21, 2021 at 8:33 pm #9631391

michaelL-130

There should be text on each page that isn't visible when I visit the site.
This problem appeared once the WPML warning showed up in the plugins tab.
I highlighted in the red box where some text should be.

Untitled-1.jpg
September 21, 2021 at 9:00 pm #9631439

michaelL-130

I've also tried viewing the site on multiple browsers and the problem still exists.

September 21, 2021 at 10:02 pm #9631505

michaelL-130

I ended up restoring a backup from the weekend and registered WPML again and that seemed to fix it. The WPML warning is back but the pages are working again.

September 22, 2021 at 7:34 pm #9640775

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thanks for your reply.

Glad that you were able to resolve this. Regarding the warning message, it'll be gone in one or two days.

I hope we are good to close here. Feel free to contact us any time if you need assistance with our products.

Kind regards,
Mateus.

September 23, 2021 at 1:12 pm #9646417

michaelL-130

My issue is resolved now. Thank you!