For some reason my reply never reached the ticket.
As I said. There is no way to get to tickets from My Account dashboard.
The only way I can get to tickets is clicking directly on the Support link in the top bar. This section only shows opened tickets and not the ones from the past.
If I want to see my past tickets the only way I found out is to use the link in the sidebar of opened ticket. Which is weird. Please see attached screenshots
It looks like this option may have been removed at some point. I agree this is not ideal, so I will report it to our systems team as a feature request / UI issue to have My Support tickets under account page.
I’ll update you as soon as I have any feedback or new information.
The original ticket was opened on March 20th, and so far no past tickets have been assigned to the secondary account (**[fintor.tomas@gmail.com](mailto:fintor.tomas@gmail.com)**).
At the moment, older closed tickets are only accessible via the sidebar of an active ticket, which makes this request quite important for us. Unfortunately, this ticket has been inactive for an extended period without any visible progress.
This applies to both tickets
[Escalated to 2nd Tier] Transfer existing tickets to connected account
[Escalated to 2nd Tier] Split:can not see my tickets
Could you please check the current status of this request and ensure it is handled or escalated to the appropriate team?
If this needs to be processed manually or by a specific department, I would appreciate if it could be forwarded accordingly.
I have already replied in the original ticket regarding the transfer of existing tickets to the secondary account, so please refer to that update for the current status.
As for this ticket about not being able to see past tickets from your account, this has been logged as a feature request, as previously explained. This means it is not considered a bug, and there is no confirmed timeline on if or when it will be implemented.
I understand this is important for your workflow, and if there are any updates in the future, we will inform you in that ticket.
