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This topic contains 24 replies, has 2 voices.

Last updated by Laura 1 month ago.

Assigned support staff: Laura.

Author Posts
August 12, 2019 at 9:14 am #4379497

nenadM-4

Any news yet

August 12, 2019 at 11:01 am #4380271

Laura
Supporter

Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)

Hi,

no I don't have any update yet.

August 20, 2019 at 12:55 pm #4423797

nenadM-4

Any news about this, my client is pushing me?

August 20, 2019 at 3:49 pm #4425171

Laura
Supporter

Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)

Hi,

I sent a private message (https://wpml.org/forums/topic/stil-strings-are-not-transalted/page/2/#post-4412469) requesting a copy of the site, and you never replied to that.

Is the copy ready?

August 21, 2019 at 9:23 am #4429385

nenadM-4

You had access, and also you were told that on your staging I could not be recreated.
Those two strings are still the issue
I don`t see what is the problem for you to see there

August 21, 2019 at 9:45 am #4429665

Laura
Supporter

Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)

Hi,

I need to escalate the issue, and to do so, I need a copy of the site.

I'll try to ask if they can work on a staging environment, but I can't guarantee that.
I asked you to reproduce the issue on a fresh installation and you didn't do that as well.

We want to help clients, but you should help us to help you.

August 21, 2019 at 11:02 am #4430517

nenadM-4

the plugins are all activated, and you can see the issue right now

August 21, 2019 at 2:34 pm #4432287

Laura
Supporter

Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)

Hi,

from the 2nd tier told me we can't debug the issue only from the test site, we need to reproduce the issue.

Since the author claims the plugin is WPML compatible (hidden link) we suggest you ask him about this problem.

August 22, 2019 at 8:39 am #4437503

nenadM-4

Well to be honest I asked them first and they say that is problem on your end, because everything else is translated fine.

August 22, 2019 at 9:58 am #4438243

Laura
Supporter

Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)

Ok, but as I told you, we can't debug the issue like that.

It's not a matter of seeing it, I can see it perfectly, but I can't find the root of the problem. I would have to use tools that could potentially delete all your translations, and still it would take us a long time to find it.

Try asking the author if they can provide a license for us to debug the issue, so we can install it on a fresh installation and reproduce.

The topic ‘[Closed] Stil strings are not transalted’ is closed to new replies.