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This topic contains 2 replies, has 2 voices.

Last updated by Dennis 1 year, 5 months ago.

Assigned support staff: Dennis.

Author Posts
March 9, 2019 at 10:16 am #3297680

bjornT-7

I am trying to: translate al my categories from Dutch to English

Link to a page where the issue can be seen: hidden link

I expected to see: Translated menu-item "Gifts"

Instead, I got: still the main language , Dutch "Cadeau's"

March 11, 2019 at 8:36 am #3308567

Dennis

Hi,

Welcome to WPML Support forum.

I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

March 12, 2019 at 2:22 am #3317535

Dennis

Hi,

Thank you for providing us with the access details.

I noticed that your main menu is not yet translated to English. Have you tried using the menu synchronization option in your site already? (Go to WPML -> WP Menus Sync)

I recommend you to visit this link where you will find useful information about Menu translation:

https://wpml.org/documentation/getting-started-guide/translating-menus/

Kind regards,
Dennis